Amadeus Training Manual

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Training Module Edition 1.0

Travel Agency Basic Functionality Course

Copyright AMADEUS Development Company All right Reserved Edition 1.0

Published & Printed by: Amadeus Pakistan 1st Floor, Service Ext. Club Building Mereweather Road Karachi Fax + 9221 5674682 www.pk.amadues.com

Table of Contents
Welcome …………………………………………………………….. About Amadeus …………………………………..……………….. Where is Amadeus Located …………………………………….. Course Objectives ………………………………………………… Introduction to the Amadeus Selling Platform Vista………… Where Do I Go for Help ? …………………………..…….. What’s This? ……………………………….…….. How To........ ……………………………….….….. Introduction to Amadeus Vista………..……………….…. Signing In ……………………..………..…………….….…. Signing-In Message..………..………..……………..….…. Signing Out …………………..………..……………….….. Working with the Graphic Page ……..……………….….. Graphic Page Tabs …………... ……..……………….….. Frequently Used Icons …………... ……..……………….. Making a Reservation …………... ……..………………… Create a PNR from a Profile .………..……………….….. Making an Air Booking .……..………..……………….….. Making a Meal Request ...…..………..……………….….. Reserving a Hotel ……………………..……………….….. Pricing the Itinerary …...……..………..……………….….. Printing the Itinerary and Ticket .….…..……………...….. Saving the PNR …………………..…..……………….….. Customizing the Graphic Page ……………………….….. The Command Page.………………………………………………. Working with the Command Page …..……………….….. Speed Mode ……...…………..………..……………….…. Customizing the Command Page..…..……………….…. Amadeus Vista Smart Keys ……..………..…………..…. Public Smart Keys ……………………………….. Creating Smart Keys …………………………….…….…. Testing a Smart Keys …………………..………….….…. Amadeus Basic Functionality Course ………………………... Signing In and Signing Out ………………………………. Practice Training …………………...………………….….. Amadeus Work Areas ……………………….... Displaying the Mini-Office Profile ...……………...….….. Amadeus Information Pages ………………………................... Amadeus Information System (AIS) ...……...…...….….. AIS Scrolling Commands …………………….... Online Help System …………………..……...…...….….. Online Help Scrolling Commands ………..….... Encoding and Decoding….……...…..…………..……….. Encoding City and Airport Names ………..…..... Decoding City and Airport Codes .………..….... Encoding and Decoding Countries …….....….... Decoding States and Provinces …………..….... Encoding and Decoding Airlines..………..….... Encoding and Decoding Equipment……………. Encoding and Decoding Car Companies..….... 1 2 3 4 5 6 6 6 7 8 9 9 11 12 12 12 13 14 16 17 19 20 21 22 23 24 25 27 27 28 29 31 33 34 35 36 38 39 40 41 42 43 45 46 47 47 48 48 48 49

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Encoding and Decoding Hotel Chains..….….... Minimum Connecting Time …………....….….... Date and Time Calculations …..……....….….... Amadeus Air……………............................................................ Availability Displays.……………………….………………. Access Indicators …...………………………….... Availability Options …………………..……..….... Availability Scrolling Commands ...………..….... Dual-City Pair …………………………….....….... Direct Access ………………………………..….... Schedule Display ..………….………………………….….. Timetable Display ..………….……..………………….….. Flight Information ...………….……..………………….….. Timatic ………….………………………………………...… PNR……………............................................................................ Itinerary Elements ..………….……..………………….….. Short Sell …………..………………………..….... Long Sell …...………………………………..….... Waitlist Segment …...………………..……..….... Open Segment ……...………………..……..….... Arrival Unknown Segment …...……………........ Ghost Segment …...………………..……....….... Rearranging Segments ……………..……..….... Name Element ..………….….……..………………….….. Telephone Contact Element ..……..………………….….. Ticketing Arrangement Elements ..……..……………….. Received from Elements ………….……..……………….. End Transaction ………………………….....….... Ignore Transaction ………………………....….... Combining PNR Elements ………..……..……………….. Retrieving a PNR …………………..…………….. Retrieval within a PNR ……..…..……….....….... Search by Flight .…………………..……..……………….. Other / Optional PNR Elements .……………………..….. Other...
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