Ace Travel, Nepal

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  • Topic: Tourism, Travel, Travel agencies
  • Pages : 16 (4683 words )
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  • Published : January 30, 2012
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CHAPTER-I
Profile of Ace Travels Pvt. Ltd
1.1 Introduction
The uniqueness of Nepal with its panoramic natural beauty and its rich cultural heritage has attracted many people to this country. It is a multicultural, multilingual and naturally gifted country. Nepal’s diversity attracts tourists. Its physical uniqueness offers a wide scope of activities that range from visiting jungle resort camps to trekking in snow-capped mountains. Tourism is important to Nepal as a source of foreign exchange and a major employment generator. At the time of writing the sector accounted for approximately 22 per cent of total foreign earnings (or 4 per cent of GDP). Ace Travels.Com is a privately owned Travel Management Company. Ace Travels Pvt Ltd emerged as one of the leading Corporate Travel Company in Nepal. Ace travels made a modest beginning 2 years ago and is ranked as top four travel agencies in the Nepal. The hallmark of success is their founding principles of providing customer service excellence and understanding customer needs. AceTravels.com, a travel company, intends to provide individual and group travel to leisure clients and is dedicated to making travel simple. With travel associates and corporate on-site personnel, Ace Travels.Com, serves the corporate and leisure traveler with both domestic and international travel service, all months of the year, 24/7. Ace specializes in a complete range of travel-related services and adventure activities, from five-star to budget class; which is called travel without borders. Services and products provided by Ace includes pre-arranged tours, custom packages according to clients specifications, travel consultation, and as time progresses making reservations for lodging amongst other related services. Ace seeks to differentiate itself as the premier adventure travel company in Nepal. In providing this full range of travel- and adventure-related activities, AceTravels.com continues to promote responsible tourism, sustainable development of the country and preservation of local cultures and traditions. As always, itcontinues to place a significant priority on the continual improvement of their services in order to maintain the highest level of customer satisfaction. Company Location

At present the company office is located at Durbarmarg, the heart of the capital city of Kathmandu. The location is more convenient and easily accessible to all.It has its branch office at Thamel, Kathmandu. However, as time progresses the intention is to open up more branches in a prime area. Vision

To be the 1st Choice of Company for Customers, Job Seekers & Shareholders. Mission
To be Nepal’s number one Travel Brand.
Motto
Travel without borders.
Core Business Values
* Fair Price
* Integrity
* Quality Service
* Customer Satisfaction
* Responsible Travel
The core value of the company is a significant priority on the continual improvement of services in order to maintain the highest level of customer satisfaction. Ace travels mainly focus on travel-related services and adventure activities, from five-star to budget class. Ace Travels also focus on the promotion of responsible tourism, sustainable development of the country and preservation of local cultures and traditions. Awards:

ISO 9001:2001 Certified Company
IATA Accredited Travel Agent
ICT Best Official Partner 2011

1.2 Product and Services
Ace Travels is a travel company that intends to deliver leisure travel excursions to customers. The products and services of ace travel are generally concerned on two categories. They are- I. Customized services

An ace travel is mainly concerned over the customer satisfaction. It provides the services according to the customer needs and their individual interests. II. Fixed holidays package
Ace travel has its own seasonal packages. The packages may be domestic as well as international. Some of the packages are Beach Holiday in Goa 3N/4D, Luxurious London 4N/5D, Chitwan...
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