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Accredited Accounting Technician Examination Pilot Examination Paper

Paper 2 Business Communication and Organization and Management Questions & Answers Booklet

The Suggested Answers given in this booklet are purposely made to give more details for educational purpose. © Hong Kong Institute of Accredited Accounting Technicians Limited 2008 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, and/or otherwise, without the prior written permission of the copyright owner. Published in June 2008

Accredited Accounting Technician Examination Pilot Examination Paper

Paper 2 Business Communication and Organization and Management

Time allowed – 3 hours Section A: Multiple-choice Questions – Attempt all 15 Questions Section B: Compulsory Questions – Attempt all 3 Questions Section C: Optional Questions – Attempt any 2 out of 3 Questions DO NOT OPEN THIS QUESTION PAPER UNTIL INSTRUCTED TO DO SO BY THE SUPERVISOR

Accredited Accounting Technician Examination – Pilot Examination Paper

Paper 2 – Business Communication and Organization and Management

SECTION A (MULTIPLE-CHOICE QUESTIONS) (20 marks) Answer ALL questions in this section. Choose the best answer for each question. Marks will not be deducted for incorrect answers. (Questions A1 to A10 carry 1 mark each. A1. Total: 10 marks)

All the following are elements in the communication process, EXCEPT: A B C D noise. encoding. channel. feedback.

A2.

It is best to use email communication under all of these circumstances, EXCEPT when: A B C D time zones are different. you want to reach a dispersed audience within a short time. you want to encourage interaction and problem solving. you are physically separated from the audience.

A3.

“To Whom It May Concern” is often used in the salutation line of a letter of: A B C D appreciation. congratulation. condolence. recommendation.

A4.

The four Ps regarding the use of an appropriate tone include the following EXCEPT: A B C D personal. professional. progressive. polite.

A5.

Which of the following statements about meetings is most accurate? A B C D Less capable staff need more meetings so that they can follow instructions better. Business people prefer to have meetings because they see that meetings are opportunities for professional growth and recognition. Briefing meetings are the most important and brainstorming meetings are the least. As businesses become more team-oriented, people attend more meetings than ever.

Questions

Page 2

Accredited Accounting Technician Examination – Pilot Examination Paper

Paper 2 – Business Communication and Organization and Management

A6.

An expert writer tends to spend most of his/her time on which phase(s) of the writing process? A B C D Analysing, anticipating and adapting. Revising, proofreading, and evaluating. Researching, organising, composing. Visualising the audience.

A7.

Line charts are usually used to: A B C D organise a large amount of data into columns and rows. help readers see percentages and parts of a whole. illustrate management structure and line of authority. show changes in quantity over time.

A8.

The four major groups of variables making up the marketing mix does NOT include: A B C D place. people. product. price.

A9.

The agency problem results from: A B C D the poor performance of the agent and inability of the company to hire another agent. conflicts of interest between the manager and the shareholders. financial controllers’ failure to maximise shareholders’ wealth. the alignment of shareholders’ interest in relation to the ownership of the company.

A10.

A financial institution is an intermediary that: A B C D channels the savings of individuals, businesses and governments into loans or investments. changes loans or investment from individual customers only into...
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