AFLAC Executive Summary
Table of Contents
I. Executive Summary……………………………..3
II. Company History…………………………………3-4
III. Company Financials…………………………….5
IV. Internal Factors & External Industry Analysis.6-11
V. House of Quality & DMAIC……………………..11-19
VI. Tree Diagram & PDPC………………………….19-22
VII. Flowchart & Check Sheet………………………22-26
VIII. Consultants Conclusion………………………..26
IX. Works Cited……………………………………...27
I. Executive Summary
AFLAC, incorporated offers all different types of insurance including life, health, and accident insurance as being their top sellers. The insurance industry can often be a competitive one. There are many insurance companies, in the past few years, that have been greatly effected by the current recession in the United States. Some insurance companies needed government intervention to help them through this.
AFLAC, just like other big companies out there, have gone through many problems. Building the House of Quality and using Deming’s five points will help this company succeed and train their employees better. Using flow charts, check sheets, and tree diagrams will show the employees the right way to do their …show more content…
One of the difficulties in this section of the DMAIC phase is the natural instinct to prejudge ideas before thoroughly evaluating them in full detail. “Effective problem solvers must learn to defer judgment and develop the ability to generate a large number of ideas at this stage of the process, whether they are practical ideas or not (Evans, 266).” AFLAC needs to improve their customer service and paying their claims in a timely fashion. One idea that needs to be implemented is to have an online website to file the claims to AFLAC. This would be a big convenience to all AFLAC’s clients. On the website, it should also have a spot where you can track the status of
I. Executive Summary……………………………..3
II. Company History…………………………………3-4
III. Company Financials…………………………….5
IV. Internal Factors & External Industry Analysis.6-11
V. House of Quality & DMAIC……………………..11-19
VI. Tree Diagram & PDPC………………………….19-22
VII. Flowchart & Check Sheet………………………22-26
VIII. Consultants Conclusion………………………..26
IX. Works Cited……………………………………...27
I. Executive Summary
AFLAC, incorporated offers all different types of insurance including life, health, and accident insurance as being their top sellers. The insurance industry can often be a competitive one. There are many insurance companies, in the past few years, that have been greatly effected by the current recession in the United States. Some insurance companies needed government intervention to help them through this.
AFLAC, just like other big companies out there, have gone through many problems. Building the House of Quality and using Deming’s five points will help this company succeed and train their employees better. Using flow charts, check sheets, and tree diagrams will show the employees the right way to do their …show more content…
One of the difficulties in this section of the DMAIC phase is the natural instinct to prejudge ideas before thoroughly evaluating them in full detail. “Effective problem solvers must learn to defer judgment and develop the ability to generate a large number of ideas at this stage of the process, whether they are practical ideas or not (Evans, 266).” AFLAC needs to improve their customer service and paying their claims in a timely fashion. One idea that needs to be implemented is to have an online website to file the claims to AFLAC. This would be a big convenience to all AFLAC’s clients. On the website, it should also have a spot where you can track the status of