435 Week 3 Outline

I. Introduction-summary of scenario
II. Evaluate at least two work motivation theories and how they can be applied in order to improve employee recruitment and retention at JC’s Casino.
a. Distal/Proximal motivation theories
b. Reinforcement Theory
i. Thorndike’s law of effect ii. Incentive systems
c. Goal-setting Theory
i. Goal orientation ii. Factors for Goal Setting (p. 209)
III. Examine possible occupational stressors that are negatively influencing recruitment and retention. What improvements would you suggest to alleviate these stressors?
Job Stressors
• Role ambiguity and role conflict
• Work load
• Social stressors o Interpersonal conflicts o Bullying o Incivility o mobbing
• Organizational politics
• control
IV. Examine the role of job satisfaction and its influence on retention at the casino. Provide recommendations for improving job satisfaction of the employees and how that can play a part in successfully improving retention.
Job Satisfaction
Effects of Job Satisfaction
• Organizational commitment o Affective commitment- emotional attachment o Continuance commitment-needs employment and benefits/limited choices o Normative commitment-employee with values.

Environmental Antecedents
• Job characteristics-the context and nature of job tasks o Skill variety- how many skill needed for job example would be KSAO’s o Task identity-the amount of work that is performed by employee o Task significance-how the job impacts others o Autonomy- having freedom to perform job task o Job feedback- performance appraisal shows that employee are doing a good job o Job scope- overall assessment of 5 characteristics
• Tenure
 Job satisfaction at high with new employees
 Job satisfaction at declines with old employees
• Pay o Pay satisfaction is based on distribution and equity not actual level of pay
• Justice o Distributive justice
 Allotment of rewards o Procedural justice
 Rewards at work are allocated
Personal