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Understanding Management, 8th Edition by Richard L. Daft, Dorothy...

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Understanding Management, 8th Edition by Richard L. Daft, Dorothy Marcic

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  • March 27, 2014
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Chapter 15—Managing Quality and Performance

TRUE/FALSE

1.The systematic process of regulating organizational activities to make them consistent with the expectations in plans, targets, and standards of performance refers to organizational control.

ANS:TPTS:1DIF:1REF:604
NAT:AACSB: Analytic | AACSB: Operations ManagementMSC:F

2.Effectively controlling an organization requires information about product standards and actual products, as well as actions to correct any deviations from the standards.

ANS:FPTS:1DIF:2REF:604-605
NAT:AACSB: Analytic | AACSB: Operations ManagementMSC:F

3.It is important to create a written Internet policy for an "acceptable use policy" for workplace Internet use.

ANS:TPTS:1DIF:1REF:604
NAT:AACSB: Analytic | AACSB: Operations ManagementMSC:F

4.Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

ANS:FPTS:1DIF:2REF:605
NAT:AACSB: Analytic | AACSB: Operations ManagementMSC:F

5.The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes, and the organization's capacity for learning and growth.

ANS:FPTS:1DIF:2REF:605-606
NAT:AACSB: Analytic | AACSB: Operations ManagementMSC:F

6.Managers record, analyze, and discuss the metrics on the balanced scorecard to determine if the organization is achieving its strategic goals.

ANS:TPTS:1DIF:2REF:606
NAT:AACSB: Analytic | AACSB: Operations ManagementMSC:F

7.A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

ANS:TPTS:1DIF:2REF:608
NAT:AACSB: Analytic | AACSB: Operations ManagementMSC:F

8.The final step of the feedback control model is to do...