The Church Serving the Ecumenical Community Through the Use of Information and Communication Technology and Modern Customer Care Principles.

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| The Church serving the ecumenical community through the use of information and communication technology and modern customer care principles| |

by

Clifford Stanley Ferguson
MBA (Management) SRU (Recognition for Prior Learning); BTH (Theology) UNISA BCS (Computer Science) SRU (Recognition for Prior Learning); NTD (Electronic Engineering) Instrument Mechanician; Electronician (Radar-Radio)

submitted in fulfilment of the requirements for the degree

Philosophiae Doctor

in the

Department of Human Sciences
Faculty of Religious Studies
Saint Regis University (SRU)

Supervisor: Dr W. Cilliers (South Africa)
October 2003

Dedication|

To:

My wife Salomè:

“Every great and grand act of God among men, and every minor miracle in the coarse of our days comes to pass by God’s design, not because the human being wills it to be so” (Munien, 1998:44).|

We have come through many challenges. The path to success has not been easy. We have endured much emotion, joy, heartache, and received many blessings. Thank you for being available to help me, and nearby when I needed support. The Lord God gave you to me! We dreamt about this concept, tried our best in developing it. Now we require the rain from God. I appreciate all your love and assistance.

Declaration|

I declare that

The Church serving the ecumenical community through the use of information and communication technology, and modern customer care principles

is my own work and that the sources which I have used or quoted have been indicated and acknowledge by means of complete references.

| |
Clifford Stanley Ferguson| 4 November 2003|

Acknowledgements|

To God, the Almighty Heavenly Father:| for hearing my prayers when I felt lost, hopeless and forgotten. When I asked to work for Him, I received the wisdom to understand how little I really know about Him, salvation, love, the universe, science and humanity. | My promoterDr W.J. Cilliers(South Africa):| for your total dedication to your students, your logic, systematic thinking, and guidance throughout the study. You are a true academic who believes in practising what he preaches. Through your support I have experienced a considerable growing and maturing process, which has taken place throughout the study. God bless you by granting you the desires of your heart.| Dr N.W. Landman (South Africa):| for assisting me and dedicating the setting of this study within the Pentecostal Protestant Church. Without your courage to accept new technology in the Church, this research project would have failed. The experience of your ongoing support and belief in the idea, led to its successful implementation. Thank you for sharing your Church background and wisdom with me.| Elaine Cherrington:| for the language and grammar preparations, the late nights and the dedication to the correct use of the English language in the research report.| Granny Betty:| for the financial support and the way in which you made this study possible. God bless you for affording me this opportunity.|

Acknowledgements continued|
| |
My parents:| for your ongoing dedication and belief in your son. God bless you for all your prayers, love, encouragement, understanding and assistance. Thanks for opportunities you gave us to develop our skills. | My sons – Keith, Kevin and Ivan:| for listening and understanding when there was no family time. Thank you for your love and dedication in the most difficult times. | My daughter Ilze:| for the assistance with the graphic arts, drawings and layout advise. Thank you for the interest and empathy shown throughout the project.| John Cherrington:| for being an interested colleague and a special friend who listened to me and encouraged me when everything seemed dark. It was good to know someone who was more excited about the project than I was.| Pastor PieterUys:| for the dedicated support and assistance as a friend and colleague. Your...
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