3-33. Communication among soldiers, teams, units, and organizations is essential to efficient and effective mission accomplishment. Two-way communication is more effective than one-way communication. Mission accomplishment depends on information passing accurately to and from subordinates and leaders, up and down the chain of command and NCO support channel, and laterally among adjacent organizations or activities. In garrison operations, organizations working on the same mission or project should be considered "adjacent."
CHAIN OF COMMAND
3-34. The Army has only one chain of command. Through this chain of command, leaders issue orders and instructions and convey policies. An effective chain of command is a two-way communication channel. Its members do more than transmit orders; they carry information from within the unit or organization back up to its leader. They furnish information about how things are developing, notify the leader of problems, and provide request for clarification and help. Leaders at all levels use the chain of command-their subordinate leaders-to keep their people informed and render assistance. They continually facilitate the process of gaining the necessary clarification and solving problems.
3-35. Beyond conducting their normal duties, NCOs train soldiers and advises commanders on individual soldier readiness and the training needed to ensure unit readiness. Officers and DAC leaders should consult their command sergeant major, first sergeant, or NCOIC, before implementing policy. Leaders must continually communicate to avoid duplicating instructions or issuing conflicting orders. Continuous and open lines of communication enable leaders to freely plan, make decisions, and program future training and operations.
NONCOMMISSIONED OFFICER SUPPORT CHANNEL
3-36. The NCO support channel parallels and reinforces the chain of command. NCO leaders work with and support...