Operations Management
The HKUST Business School
Master of Science in Global Operations
ISOM 5700 Operations Management
Fall 2014
Instructor:
Professor Albert Y. Ha
Department of Information System, Business Statistics and Operations Management
Room 4023, LSK Business Building
(852) 2358 7724 imayha@ust.hk http://www.bm.ust.hk/~isom/staff/imayha.html
Teaching Assistant:
Edmond Ho imhcf@ust.hk Course web site: http://lmes2.ust.hk
Course Description
Operations management is the management of business processes that produce tangible goods or intangible services. Due to globalization and advances in information technology, these business processes are becoming much more complex. As a result, there are more opportunities for firms to build competitive advantages through excellent operations management. In many industries, process innovation allows firms to establish new business models that create significant value to their customers. The success of companies like
Amazon.com, Apple Computer, Li & Fung and Zara highlights the importance of supply chain management. The quest for better customer service and lower cost in many service industries calls for more effective and efficient operations management.
This course provides a general introduction to operations management and focuses on the tools, principles and best practices related to managing operations. It is designed to serve as the foundation for students to take more advanced courses in operations management. There will be lectures, cases, and an in-class simulation exercise. There will be written homework assignments and a final exam. The exam is open-book, open-note.
Course Objectives
1. Understand operations from a general management perspective
2. Learn tools, analytical frameworks and general principles for managing operations
3. Improve problem solving skills and the ability to think critically and independently
1
Grading Scheme
Class participation 10%; homework 40%; final exam
Master of Science in Global Operations
ISOM 5700 Operations Management
Fall 2014
Instructor:
Professor Albert Y. Ha
Department of Information System, Business Statistics and Operations Management
Room 4023, LSK Business Building
(852) 2358 7724 imayha@ust.hk http://www.bm.ust.hk/~isom/staff/imayha.html
Teaching Assistant:
Edmond Ho imhcf@ust.hk Course web site: http://lmes2.ust.hk
Course Description
Operations management is the management of business processes that produce tangible goods or intangible services. Due to globalization and advances in information technology, these business processes are becoming much more complex. As a result, there are more opportunities for firms to build competitive advantages through excellent operations management. In many industries, process innovation allows firms to establish new business models that create significant value to their customers. The success of companies like
Amazon.com, Apple Computer, Li & Fung and Zara highlights the importance of supply chain management. The quest for better customer service and lower cost in many service industries calls for more effective and efficient operations management.
This course provides a general introduction to operations management and focuses on the tools, principles and best practices related to managing operations. It is designed to serve as the foundation for students to take more advanced courses in operations management. There will be lectures, cases, and an in-class simulation exercise. There will be written homework assignments and a final exam. The exam is open-book, open-note.
Course Objectives
1. Understand operations from a general management perspective
2. Learn tools, analytical frameworks and general principles for managing operations
3. Improve problem solving skills and the ability to think critically and independently
1
Grading Scheme
Class participation 10%; homework 40%; final exam