Itil Service Strategy Study Guide

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Lesson 1 Study Guide

The ITIL V3 Lifecycle Courses – Service Strategy Study Guide www.itiltrainingzone.com

Introduction to Service Strategy

Welcome to the first chapter of your ITIL Training Zone Study Guide. This document is supplementary to the information available to you online, and should be used in conjunction with the videos, quizzes and exercises. After your subscription to the course has finished onlin e, you will still have the study guide to help you prepare for the Service Strategy exam - if

you’ve
not
taken
the
exam
by
the
time
your

subscription expires.
At
the
end
of
each
Lesson
as
you
progress
through
the
course,
you’ll
be
prompted
to
download

a new chapter of the Study Guide. By the end
of
the
course,
you’ll
have
19 chapters that build
up into the full guide.
This Chapter contains the Study Guide information for Lesson 1 – Introduction to Service Strategy.
Use this Study Guide in conjunction with your own notes that you make as you progress through the course. You may prefer to print it out, or use it on-screen. After each Lesson, you can consolidate what you have learnt whilst watching the videos and taking the quizzes by reading through the chapter of the Study Guide. If you progress on to do the Service Strategy exam, your Study Guide will provide you with vital revision information. Remember, your Study Guide is yours to keep, even after your subscription to the Service Strategy Course has finished.

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© 2010 IT Training Zone LTD
www.ITILTrainingZone.com
ITIL® is a registered trademark of the Cabinet Office in the United Kingdom and other countries

The ITIL V3 Lifecycle Courses – Service Strategy Study Guide www.itiltrainingzone.com

Table of Contents

Study Guide Icons

3

Lesson Contents

4

Purpose, Objectives, Scope and Value

5

Exercise – Service Strategy inputs

7

Service Strategy and the Service Lifecycle

8

Service Strategy Inputs and Outputs

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© 2010 IT Training Zone LTD
www.ITILTrainingZone.com
ITIL® is a registered trademark of the Cabinet Office in the United Kingdom and other countries

12

The ITIL V3 Lifecycle Courses – Service Strategy Study Guide www.itiltrainingzone.com

Study Guide Icons
Watch out for these icons as you use your Study Guide. Each icon highlights an important piece of information.

Tip – this will remind you of something you need to take note of, or give you some exam guidance.

Definition – key concept or term that you need to understand and remember.

Role – a job title or responsibility associated with a process or function.

Exercise Solution – suggested solution to one of the exercises you will complete throughout the course.

Purpose or Objective – for a particular process or core volume.

Page 3 of 13
© 2010 IT Training Zone LTD
www.ITILTrainingZone.com
ITIL® is a registered trademark of the Cabinet Office in the United Kingdom and other countries

The ITIL V3 Lifecycle Courses – Service Strategy Study Guide www.itiltrainingzone.com

Lesson Contents
This Lesson introduced the Service Strategy lifecycle phase, including its purpose and how it relates to the rest of the lifecycle.
We studied:




Purpose, objectives, scope and value
Service Strategy and the service lifecycle
Service Strategy inputs and outputs

Syllabus Reference
The information in this Lesson relates to syllabus section SS01. You can use your syllabus document to identify areas in the Service Strategy volume for further reading as part of your self-study.

Text in "italics and quotation marks" is drawn from the ITIL core volumes Quoted ITIL text is from Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

© Crown copyright 2011 Reproduced under license from the Cabinet Office.

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www.ITILTrainingZone.com...
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