Information Technology Management
Chapter 1 Discussion Questions
1. Do you agree that it is important for managers to understand IT? Write a paragraph to support your opinion.
Answer: It is extremely important that managers understand IT. This is not only the case for IT, but for any department that the managers may not be intimately knowledgeable about. Without leadership understand your department, they may not understand why certain actions are taken and why additional costs need to be spent to achieve business goals. IT departments is a newer area in the world of business that many managers don’t quite understand. For some, it may seem like a money-pit that never provides revenue for the business, and that is precisely why IT departments need to be better at communicating what it is that they do and why it’s so important to the business’s success.
3. Identify and briefly discuss two examples of function IT.
Answer: Two examples of IT functions are implementation and maintenance. Implementation can be viewed when starting up a new location for a company. Communication lines through telephony and a LAN need to be setup, as does the devices that will be operating on these networks. Maintenance is often done after major changes have occurred and the IT staff is making sure that all of the IT resources are available to the authorized users.
6. What percentage of revenue should a retail organization spend on IT? Discuss.
Answer: It’s hard to put a percentage on the amount that should be spent on IT without additional information. Typically, you do not want to spend more money on IT resources than the information or services are worth.
8. What is meant be social influence, and how can it affect the acceptance of new IT?
Answer: Social influence is when one person’s emotions or opinions spread to other people. This can affect the acceptance of new IT, because management is often fine with their current infrastructure if there are no obvious flaws. It can often be difficult to express changes
1. Do you agree that it is important for managers to understand IT? Write a paragraph to support your opinion.
Answer: It is extremely important that managers understand IT. This is not only the case for IT, but for any department that the managers may not be intimately knowledgeable about. Without leadership understand your department, they may not understand why certain actions are taken and why additional costs need to be spent to achieve business goals. IT departments is a newer area in the world of business that many managers don’t quite understand. For some, it may seem like a money-pit that never provides revenue for the business, and that is precisely why IT departments need to be better at communicating what it is that they do and why it’s so important to the business’s success.
3. Identify and briefly discuss two examples of function IT.
Answer: Two examples of IT functions are implementation and maintenance. Implementation can be viewed when starting up a new location for a company. Communication lines through telephony and a LAN need to be setup, as does the devices that will be operating on these networks. Maintenance is often done after major changes have occurred and the IT staff is making sure that all of the IT resources are available to the authorized users.
6. What percentage of revenue should a retail organization spend on IT? Discuss.
Answer: It’s hard to put a percentage on the amount that should be spent on IT without additional information. Typically, you do not want to spend more money on IT resources than the information or services are worth.
8. What is meant be social influence, and how can it affect the acceptance of new IT?
Answer: Social influence is when one person’s emotions or opinions spread to other people. This can affect the acceptance of new IT, because management is often fine with their current infrastructure if there are no obvious flaws. It can often be difficult to express changes