Factors for Successful Coordination - a Paper by Nz State Services Commission

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Factors for Successful Coordination A Framework to Help State Agencies Coordinate Effectively

State Services Commission February 2008

Published by the State Services Commission February 2008 ISBN 978-0-478-30327-8

This document is also available through the State Services Commission’s website http://www.ssc.govt.nz/state-services-coordination The State Services Commission welcomes any comments and suggestions you may have about this document. If you require further information about this document please let us know. In both instances, please contact: System Improvement Branch State Services Commission 100 Molesworth Street Wellington, New Zealand Ph: +64-4-495 6600

Table of Contents

About This Document ................................................................................................................ 4 Putting Inter-agency Coordination in Context........................................................................ 5 Development Goals for the State Services ............................................................................... 5 The Coordinated State Agencies Goal ..................................................................................... 6 The Case for Coordination ........................................................................................................ 7 What is Coordination ............................................................................................................... 7 Why Coordinate?...................................................................................................................... 7 Deciding When to Coordinate.................................................................................................. 9 The Factors for Successful Coordination Framework ......................................................... 11 The Mandate Dimension ........................................................................................................ 12 The Systems Dimension.......................................................................................................... 13 The Behaviours Dimension .................................................................................................... 16 In Summary .............................................................................................................................. 20 Bibliography ............................................................................................................................. 21

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About This Document This document, prepared by the State Services Commission (SSC), presents the Factors for Successful Coordination Framework, a simple framework to help agencies plan coordinated activity. The framework groups nine success factors according to the three dimensions of mandate, systems and behaviours. Ensuring these factors are in place over time will help agencies coordinate more effectively and achieve success together. The document explains in detail what each success factor means and why it is important to achieve successful coordination. It does not provide detailed guidance on how to ensure the factors are in place. The SSC is progressively developing guidance and tools relative to each of the success factors. These future tools will help agencies put in place each success factor when they embark on a coordinated initiative. The main focus of the document is on coordination between agencies in the State Services. However, the principles outlined can also be applied to initiatives between government and non-government organisations. A useful complement to the present document is Getting Better at Managing for Shared Outcomes: A Resource for Agency Leaders, available on the SSC’s website.1 Getting Better at Managing for Shared Outcomes explains when and how agencies should decide work together, and outlines the advantages and disadvantages of doing so. It also explains how to define a shared outcome. Therefore, the...
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