LIST OF ABBREVIATIONSviii
1.0 CHAPTER ONE1
3.0 CHAPTER THREE20
3.1 WORK DONE AND LESSONS LEARNT20
3.1.1 UNDER BUSINESS BANKING DEPARTMENT20
220.127.116.11Customer service section20
3.1.2 Personal Banking department23
4.0 CHAPTER FOUR27
4.1 ANALYSIS AND FINDINGS27
5.0 CHAPTER FIVE30
5.1 CONCLUSION AND RECOMMENDETION30
5.2.2 To the CRDB Bank Plc31
All rights reserved. No part of this report may be reproduced, stored in a retrieval system of transmitted in any form or by any means, electronic, mechanical, photocopying of otherwise, without the prior permission of the copyright owner. Application for such permission with the statement of the purpose and extent of reproduction should be addressed to Kihenya, Ramadhani, P.O. Box 3918, Dar es Salaam.
I Kihenya, Ramadhani declare that this Report is my own work and that it has not been presented anywhere before and I will not present it to any institute than this for similar or any other bachelor award.
………………………………………………………. Kihenya, Ramadhani (Reporter)
The undersigned certify that he has read and hereby recommend for acceptance by the Institute of Finance Management this report entitled Deposit Mobilization which is partial fulfillment of the requirement for the award of Bachelor degree in Banking and Finance.
The accomplishment of this Project Report obviously does not represent the efforts of the Reporter alone and would not been possible without the minds and the hands of many who had put in their efforts. It has been impossible to mention them all, but every one of the following will represent a handful; consultants (CRDB workers), friends and all professional acquaintances that assisted the Reporter. In the first place I would like to thank the almighty God for enabling me to complete this Field Report safely and for the gift of health He gave my Report Supervisor and I. My special thanks are extended to the CRDB Bank PLC for making arrangements that made me carry out this study. My thanks also go to all consultants and the staffs of The Institute of Finance Management. May God bless them all. I must also express my deed appreciation to Ms. Bupe, my Report Supervisor, who tirelessly guided me in preparing this Field Report. My thanks are also extended to Mr. Kihenya M Kihenya, Hendrick Rutihinda and Raymond Richard, whose efforts and cooperation gave me courage, dedication and patience in fulfilling my tasks. Special appreciation to convey my heartfelt gratitude extended to my beloved sister Mwajuma Nassoro for the great support, views, and opinions which greatly contributed to the accomplishment of this study. Last, but not least, I would like to acknowledge my family for their great support during Field Study.
I dedicate this work to my father Honorable Mr. Kihenya M. Kihenya and my family.
This is report concerning itself with what has been done at the field practical training. It shows what a student has been exposed to during her time at the organization. The field practical training was conducted at the CRDB Bank Plc Ltd (Lumumba Branch) for duration of two months i.e. from 11th August 2011 to October. The CRDB Bank Plc is one among the leading commercial bank in the country. It has been the most growing bank in the country where as most of the people prefers its services. It has been...