Employee Engagement

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A STUDY ON EXTENT OF EMPLOYEE ENGAGEMENT
(A STUDY CONDUCTED FOR WNS)

PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS TWO YEAR POST GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION

By

PREETI AGARWAL

Under the Guidance of

PROF. MANIKA

Mount Carmel Institute of Management Banglore 560 052

2010- 2012

Certificate

Certified that this dissertation is based on an original project study conducted by Ms. Preeti Agarwal under my guidance. She has attended all the required guidance sessions held. This project report has not formed a basis for the award of any other Degree/Diploma of any university or institution.

Guide
Prof Manika Girinath

Director
Rev. Sr Albina

Acknowledgement

I am extremely grateful to Sr. Albina Director, Mount Carmen Institute of Management Bangalore, and coordinator Mr. Michael Noronha for giving the encouragement and opportunity to conduct this project work. I will express my deep sense of gratitude to Professor, Mrs. Manika Girinath, for her able guidance and valuable suggestions. I express my sincere gratitude to Ms. Brinda Gopal (Assistant Manager) HR in WNS Bangalore, for her valuable guidance and consistent support of all types through out the project work. I am thankful to a number of respondents in the field for sharing their insight and experience with me. Lastly I take this opportunity to thank my parents, friends and all others who have helped me in some way or the other in completing this project work successfully.

Declaration

I, hereby declare that this project report “A STUDY ON THE EXTENT OF EMPLOYEE ENGAGEMENT AT WNS” submitted to Mount Carmel Institute of Management for the award of a degree Master of Business Administration (MBA) record of original and independent work carried out by me in MBA.

Date: Preeti Agarwal Place: Bangalore Mount Carmel Institute of Management

Table of Contents

S. No.| Chapter Name| Page No.|
Chapter 1| Introduction| |
Chapter 2| Design of the Study| |
Chapter 3| Company Profile| |
Chapter 4| Analysis and Interpretation| |
Chapter 5| Summary of Findings, Conclusions and Suggestions| | | Bibliography | |
| Annexure| |

List of Tables

S. No.| Name of Table| Pg. No.|
1.| Age distribution of respondents| |
2.| Gender of respondents| |
3.| Work experience of respondents| |
4.| Employee’s awareness regarding employee engagement activities in WNS.| | 5.| Employee’s interest towards participation in engagement activities | | 6.| Reasons that motivate employees to take part in engagement activities| | 7.| Factors that stop active participation| |

8.| Interaction with supervisor| |
9.| Interaction with HR| |
10.| Interaction with senior leaders| |
12.| Satisfaction from training and development program| | 13.| Points for improvement in current practice| |
15.| Activity which is liked most| |
16.| Activities that employees like in other organizations| | 17.| Suggestion given by the employees for improvement| |

List of Graphs

S. No.| Name of Table| Pg. No.|
1. | Age distribution of respondents (process wise)| | 2. | Age distribution of respondents (overall)| |
3. | Gender of respondents| |
4. | Work experience of respondents (process wise)| | 5. | Work experience of respondents (overall)| |
6. | Employee’s awareness regarding employee engagement activities in WNS.| | 7. | Employee’s interest towards participation in engagement activities | | 8. | Reasons that motivate employees to take part in engagement activities| | 9. | Factors that stop active participation| |

10. | Interaction with supervisor (process wise)| |
11. | Interaction with supervisor (overall)| |
12. | Interaction with HR (process...
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