Chapter 3 Exam

Topics: Following, Christopher Nolan Pages: 15 (1925 words) Published: October 8, 2012
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Written: Mar 5, 2010 12:24 PM - Mar 5, 2010 12:52 PM
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Question 11 / 1 point
The failure of a supervisor to plan can cause:
lost time and wasted materials.
poor use of equipment and space.
ineffective higher level plans.
**all of the above.
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page 111
Question 21 / 1 point
A plan orchestrated by the top management of an organization is usually called a(n): **strategic plan.
tactical plan.
specific plan.
objective plan.
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page 111
Question 31 / 1 point
Successful strategic management involves managers at:
top level.
middle level.
supervisory level.
**all levels.
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page 112
Question 41 / 1 point
The part of strategic management that focuses on identifying areas needing improvement is: action planning.
**gap analysis.
objective setting.
goal setting.
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page 112
Question 51 / 1 point
Planning is generally concerned with:
future decisions.
future and past decisions.
**the future impact of today's decisions.
analyzing past decisions that were wrong.
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page 113
Question 61 / 1 point
Which of the following statements is true?
Planning should be done before objectives are established. Successful planning for the entire organization involves gathering only corporate level information. **Objectives must be established before planning can take place. The key for higher level planning is to base it on the plans at the next lowest level. View Feedback

page 113
Question 71 / 1 point
Objectives should be:
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page 115
Question 81 / 1 point
When assigning priorities to objectives, you must determine: **which is most and least important.
how the objective will be achieved.
who originally created the objective.
all of the above.
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page 116
Question 91 / 1 point
____________ plans address the "what ifs" of the supervisor's job. **Contingency
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page 118
Question 101 / 1 point
___________ are broad, general guidelines to action.
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page 118
Question 111 / 1 point
______________ require that specific and definite actions be taken or not taken with regard to given situations. Goals
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page 119
Question 121 / 1 point
A _________ is a series of related steps or tasks performed in sequential order to achieve a specific purpose. rule
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page 119
Question 131 / 1 point
Routing involves:
**determining the best sequence of operations.
efficient allocation of organizational resources.
developing precise timetables.
developing a statement of expected numerical results.
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page 121
Question 141 / 1 point
Which of these is an ability that management often recognizes as a reason for advancement? Job-related stress.
Unclear lines of communication.
Saying "yes" to all requests.
**Ability to effectively managment time.
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page 134
Question 151 / 1 point
When conducting a time analysis, when would be the best time to keep a log? Immediately following a short vacation.
During the busiest month of the year.
The time period leading up to a two-week business trip.
**During a relatively routine time period.
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page 135
Question 161 / 1 point
When completing a daily "to do" list one should:
try to prioritize your list as you write it....
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