Chapter 2 Quiz

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Student: ___________________________________________________________________________

1.

An operations and supply chain strategy must be integrated with the organization's corporate strategy. True False

2.

One of the competitive dimensions that form the competitive position of a company when planning their strategies is cost. True False

3.

One of the competitive dimensions that form the competitive position of a company when planning their strategies is delivery speed. True False

4.

One of the competitive dimensions that form the competitive position of a company when planning their strategies is making the best trade-off. True False

5.

The process when a company seeks to match the benefits of a successful position while maintaining its existing position by adding new features, services, and technologies into its current portfolio is called flexibility. True False

6.

The process when a company seeks to match the benefits of a successful position while maintaining its existing position by adding new features, services, and technologies into its current portfolio it is called straddling. True False

7.

By following a straddling strategy, firms can broaden their capabilities and effectively compete with more focused firms in markets requiring low cost for success. True False

8.

An order winner is a set of criteria that differentiates the products or services of one firm from another. True False

9.

An order winner is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase. True False

10. An order qualifier is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase. True False

11. Activity-system maps show how a company's strategy is delivered through a set of tailored activities. True False

12. Activity-system maps are useful in understanding how well a system of activities fits the overall company's strategy. True False

13. Activity-system maps depict the geographic reach of a company's business strategies. True False

14. Operations and supply chain strategy are not important issues to investors who tend to focus on growth, dividends and earnings per share. True False

15. Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations. True False

16. During a recession, efficient firms often have an opportunity to increase market share while maintaining profitability. True False

17. An operations strategy must resist change because of the long term nature of equipment and personnel investments. True False

18. Operations and supply strategy can be viewed as part of a planning process that coordinates operational goals with those of the larger organization. True False

19. Infrastructure decisions within operations strategy include the selection of the appropriate technology, the role of inventory and the location of facilities. True False

20. Infrastructure decisions within operations strategy include the selection of the logic associated with the planning and control systems. True False

21. Once an operations strategy is adopted and articulated, the primary emphasis becomes perfecting the system of activities that make up the strategy through detailed refinements over a long period of time. True False

22. The job of operations and supply chain strategy is to deliver the most feature-rich, highest quality product at the lowest price within specified parameters of delivery time and customization. True False

23. Wall Street analysts are not particularly concerned with how efficient companies are from an operations and supply management view. True False

24. Productivity is a relative measure. True False

25. In a partial measure of productivity the denominator of the ratio would include all resources...
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