Ch7 Process Management
CHAPTER 7
PROCESS MANAGEMENT
TRUE/FALSE QUESTIONS
1. Process management is defined as the controlling and improving of processes after they have been designed. Answer: F AACSB: Analytic Skills
2. Support processes generally do not directly add value to products and services. Answer: T AACSB: Reflective Thinking Skills
3. Processes must be both measurable and repeatable to be improved. Answer: T AACSB: Analytic Skills
4. A well-run manufacturing operation can usually compensate for a poor product design. Answer: F AACSB: Analytic Skills
5. Stretch goals often result from benchmarking activities. Answer: T AACSB: Analytic Skills
6. Reengineering usually results in additional process steps or activities in order to improve a process. Answer: F AACSB: Reflective Thinking Skills
7. The first step in the product development process is preliminary concept development. Answer: F AACSB: Analytic Skills
8. The configuration of Dell computers to meet individual customer requirements is an example of mass customization. Answer: T AACSB: Analytic Skills
9. Simplifying a product’s design frequently reduces product cost, but rarely improves quality. Answer: F AACSB: Reflective Thinking Skills
10. Product liability issues are best addressed once the product design phase has been completed. Answer: F AACSB: Reflective Thinking Skills
11. Concurrent engineering processes improve product design quality but cause product development times to increase. Answer: F AACSB: Reflective Thinking Skills
12. Process design is more readily applied to manufacturing operations than to services. Answer: F AACSB: Analytic Skills
13. Long-term improvements cannot be made to a process unless the process is first brought under control. Answer: T AACSB: Reflective
PROCESS MANAGEMENT
TRUE/FALSE QUESTIONS
1. Process management is defined as the controlling and improving of processes after they have been designed. Answer: F AACSB: Analytic Skills
2. Support processes generally do not directly add value to products and services. Answer: T AACSB: Reflective Thinking Skills
3. Processes must be both measurable and repeatable to be improved. Answer: T AACSB: Analytic Skills
4. A well-run manufacturing operation can usually compensate for a poor product design. Answer: F AACSB: Analytic Skills
5. Stretch goals often result from benchmarking activities. Answer: T AACSB: Analytic Skills
6. Reengineering usually results in additional process steps or activities in order to improve a process. Answer: F AACSB: Reflective Thinking Skills
7. The first step in the product development process is preliminary concept development. Answer: F AACSB: Analytic Skills
8. The configuration of Dell computers to meet individual customer requirements is an example of mass customization. Answer: T AACSB: Analytic Skills
9. Simplifying a product’s design frequently reduces product cost, but rarely improves quality. Answer: F AACSB: Reflective Thinking Skills
10. Product liability issues are best addressed once the product design phase has been completed. Answer: F AACSB: Reflective Thinking Skills
11. Concurrent engineering processes improve product design quality but cause product development times to increase. Answer: F AACSB: Reflective Thinking Skills
12. Process design is more readily applied to manufacturing operations than to services. Answer: F AACSB: Analytic Skills
13. Long-term improvements cannot be made to a process unless the process is first brought under control. Answer: T AACSB: Reflective