Citibank Performance Answers Answer 1: James has been given an overall rating of Above Par. Except the rating for Customer Satisfaction all other ratings for him are above Par. The sheet is attached as a supplement Answer 2 describes the substantiation of each of individual ratings. Answer 2: Financial – Above Par. Clearly James has driven growth‚ as indicated in 48% increase in contribution margin year over year. Given the size of the branch‚ ensuring a growth of 48% indicates significant
Premium Customer Consultative selling Customer service
Citibank Frits Seegers : President of Citibank California Lisa Johnson : Area Manager James McGaran : Branch Manager of Los Angeles Area Branch. Lisa Johnson Los Angeles area Manager. Joined the company in 1978 in Chicago and moved to California in early 1988. Her area was the biggest in the division and included two regions that had previously been managed separately. Supported many managers and was well versed with the events in each branch. James mcgaran Working in the banking industry
Premium Balanced scorecard Strategic management Management
* Introduction * History of credit card- * Basic information about credit card * What is credit card * Definition of Credit Card * Numbering of credit card * Function of credit card * How they work * What is virtual credit card * What are Secured Credit Cards * Type of credit card and issuer * Deferent between credit card and debit card * Security features on a Credit Card * Advantage of credit card * Reserve bank of India guidelines
Premium Credit card
Case Study: Citibank N.A. in China This case study deals with the decision to structure an overseas banking operation and how this decision is affected by a number of variables‚ which among others include the bank internal resources and experience‚ tax considerations‚ and most importantly the host country’s banking laws. In 1997 Citibank was still at an early stage of its China strategy. It was one of the strongest banks operating in the People’s Republic of China‚ but as a foreign bank it only had
Premium Bank Central bank Credit card
website of a large national bank‚ regional bank‚ or credit union‚ and use the information you find there to answer the questions below. EXAMPLE: Some large banks you might consider include Bank of America®‚ JPMorgan Chase®‚ Wells Fargo®‚ Citibank®‚ and U.S. Bank®. a. What is the name of the bank or credit union? (0.5 points) The name i\of the bank I chose is SunTrust. b. List three facts about savings account options at the bank or credit union you chose. (3 sentences. 1.0 points) *
Premium
nuances of various debit and credit cards available in the market and understand consumer prferences in terms of i. Credit days ii. Rate of interests charged iii. Benefits in terms of redemption points iv. Usage dynamics (cash withdrawals) INTRODUCTION DEBIT CARD A debit card (also known as a bank card or check card) is a plastic card that provides the cardholder electronic access to his or her bank account(s) at a financial institution. Some cards have a stored value with which
Premium Credit card Debit card
The advantages of a credit card are that you don’t have to have the money available at that time to pay for your purchase. You will usually have at least 30 days to pay for the item and even then‚ based on the terms of your card‚ may not even have to pay the whole balance. The disadvantages of a credit card is that it becomes way too easy to use them and run up large balances. Then when it comes time to even pay partial payments it can be very difficult to make those payments. Add to that the
Premium Debit card Credit card Money
Credit Card Accountability Responsibility and Disclosure Act The Credit Card Accountability‚ Responsibility‚ and Disclosure Act was signed into law by President Obama on may 22‚ 2009 and is suppose to protect consumers and to “bring some common sense and rationality into our financial system” (Robert Gibbs‚ the White House spokesman). The act forces credit card issuers to rework their market and profit strategies while it makes the life in many ways easier for consumers who already hold a credit
Premium Barack Obama President of the United States United States
inventions and fast paced society always looking for a way to save. Citibank in particular has adapted very well to this type of society‚ which will be explained in the paper. Change 3 One industry that is ever changing is the banking industry. It is always trying to accommodate the mass market and appeal to a new generation while still holding on to their affluent clients. One bank in particular is Citibank. This organization has made the changes throughout the year
Premium Bank Change Automated teller machine
Kashune Smith Sarah Stephens English 101 Solutions paper How to avoid credit card Debt Credit card debt is a big problem in the United States today. The lending creditors are taking advantage of consumers‚ which pile up charges on their credit cards‚ to the point they are unable to pay of f the card at the end of the month. Consumers end up relying on the credit that is provided by the card issuer. It becomes a ‘means to an end’ and the worst kind of debt consumers can
Premium Credit card Debt