BA107 Make and receive telephone calls. 1.1- Describe the features of telephone systems and how to use them. On my own phone at work I have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say‚ coming through the phone rather than a headset. Volume- This is so we can here the clients at the tone we want them weather
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Module 4 Unit 10 Meetings 74 74 74 76 7R 83 83 83 Making meetings effective Module 2 Unit 3 Telephoning ]8 Could I leave a message? Briefing 1 Preparing to make a telephone call 2 Receiving calls 3 Taking and leaving messages 4 Asking for and giving repetition 5 The secretarial barrier 18 18 19 20 23 24 27 27 27 29 Briefing 1 What makes a good meeting? 2 Chairing a meeting 3 Establishing the purpose of a meeting Unit 11 Sorry to interrupt‚ but ... Unit
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Chapter 6 Telephone Procedures Copyright © 2008 Delmar Learning. All rights reserved. Objectives • Review the learning and performance objectives for this chapter • By the end of this chapter‚ demonstrate the procedures in the textbook and the job skills in the workbook 2 Copyright © 2008 Delmar Learning. All rights reserved. Heart of the Health Care Professional • Service – The telephone becomes a lifeline to a patient calling in distress. 3 Copyright © 2008 Delmar Learning
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CASE BRIEF FORMAT A case brief is the result of distilling a court opinion down into its essential elements. There are many different ways to brief a case‚ each dependent largely upon its purpose in being assigned. Below is the format which you should follow for briefing cases in this course: CASE BRIEF TO: Supervising Attorney’s Name‚ Esq. FROM: (last four digits of your social security number) DATE: (the date the brief is due) CITATION: (You should give a complete citation
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interviews. The things you need to consider to face the job interviews‚ such as do practicing at the home‚ dressing and grooming‚ and your attitudes during the interview time. In the following paragraphs‚ I will explain it more detail. Firstly‚ do practicing before job interviews coming. You can do practice‚ like doing question and answer between you and your family or your friends‚ or you also can practice in front of the mirror. This way will help you reduce tension and also facilitate answer questions
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understand how to make telephone calls 1.1 Describe the different features of telephone systems and how to use them Telephones have many Different features that a business can use to their advantage One of these features is telecommunications. This enables users to have conversations‚ in a business‚ this would be used to communicate within the business‚ and also make external calls to clients/customers. Another feature is “Call Holding”. This enables the user to put the call on hold (the
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Reflection Journal 2 (Giving and Receiving Feedback) *Write a short reflection (300-500 words) on giving and receiving feedback: 1) What have you learnt about giving and receiving feedback? For me‚ what I have learnt about giving feedbacks is giving negative feedback after positive feedback actually helps in making feedback receivers feel less hurt and they have high tendency to accept my critism .It is because people feel comfortable when they were praised .After that‚ giving negative feedback
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of the document here. The abstract is typically a short summary of the contents of the document.] | Kassandra Bartlett EAC150BF October 2‚ 2012 In Class Essay Dorthey Parker’s story‚ “A telephone Call” is a monologue of a very common situation; a young woman desperately awaiting the expected call from a man‚ who she is very much infatuated with. This woman is in constant battle with her contradicting thoughts‚ based around the man’s use of the word “darling”. The man refers to her as “darling”
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This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. · Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork‚ find
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Telephone systems have many different features this allows us to handle and manage calls in a professional manner within a business environment. Call holding- This allows you to place an active call on hold for the purpose of retrieving information about the caller or re-directing the caller to somebody who can deal with the enquiry. This also allows you to look for customer details‚ gives time to pass on the information to the correct person that can help the caller. Call Waiting- This function
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