BA107 Make and receive telephone calls

Topics: Telephone call, Telephone, Telephone number Pages: 4 (1723 words) Published: November 27, 2014
BA107 Make and receive telephone calls. 

1.1- Describe the features of telephone systems and how to use them. On my own phone at work I have many different features such as

* Loudspeaker
* Volume
* Hold
* Transfer
* End call

Each one of these features has a different working.

Loudspeaker- This is so myself and others around me can hear what the clients have to say, coming through the phone rather than a headset. Volume- This is so we can here the clients at the tone we want them weather they have a quiet or loud line we can adjust to how we like. Hold- This is so we can put the client or private caller on hold so we can put the call through to the convenient person without them letting hear the background noise and also myself or my colleagues can tell the relevant person very briefly what the call is regarding. Transfer- This is so we can put clients through to the relevant person just by using your own extension number so again this saves time rather than running round the office and letting clients here background noise. End call- This is so we can put down the call that you’d currently be on. Voicemail- This is so we can leave clients and relevant people messages just so they know me or my colleagues have tried to call if they didn’t pick up the phone.

1.2 Give reasons for identifying the purpose of a call before making it.  The reason you would identify the purpose of a call before making it so that you can prepare what you are going to say to the recipient of the phone call. Also so if you need any details like a client’s file, you can have it in front of you before you make the call so that the client does not need to wait on the phone while you find it their information.

1.3 Describe different ways of obtaining the names and numbers of people that need to be contacted.

If a company name is known try searching for number on their website, try calling the company directly to see if anyone can help with your search. If...
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