I. System Name: MEDIKSYS II. Field Industry: Medical Industry (Clinic/Hospital) III. Target Company: Clinica Terencio and Hospital A. Business Address: 185 J. P. Rizal Street‚ Maypajo‚ Caloocan City‚ 1400‚ Metro Manila B. Contact person: Emmanuel Terencio‚ M.D.‚ FPAFP‚ DFM C. Contact number: (02) 287-21-86 / (02) 288-24-65 IV. System Overview Mediksys is a clinic management system designed to help the clinica terencio and hospital in managing their patient record and accommodating during
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interventions and services for parents adjusting to chronic illness after their child has been initially diagnosed‚ including the use of a continuity of care programs (COC). The need to provide counseling and services in the beginning stages after the initial diagnostic process and its continuation could prove more efficacious in helping parents process grief‚ information‚ stress and adapt to aspire for a better quality of life through the establishment of a medical home model. In order to refine
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from their online store and have them delivered to their homes or destinations of their choice. This paper explores the business operations management of NTUC in Singapore and the possible challenges NTUC may face in their online retail and delivery service. This paper also evaluates and recommends appropriate measures that NTUC should implement to overcome these challenges as well as the methods to measure the business performance of the new process. PART 1 NTUC’s Business Functions
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Historical Perspectives of Health Care Services Delivery Health care cost has risen dramatically due to advancements in technology‚ proliferation of medical specialty‚ inflation‚ growth of aging population‚ and desires and demands of service users. In order to control the health care costs without jeopardizing the quality and access of care‚ the health care delivery system has been continuously changed‚ resulting in the increased independent specialty practices and the growth of managed care
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MEAL BOX DELIVERY SERVICE Prepared By: Jacqueline Teo Mark Mah David Sothie Naysadorai 14 July 2014 Table of Content 1.0 EXECUTIVE SUMMARY 2.0 INTRODUCTION 3.0 VISION 4.0 CONTEXT 5.0 OVERVIEW OF OPPORTUNITY 6.0 IMPACT 7.0 MARKET FEASIBILITY 8.0 INTELLECTUAL PROPERTY 9.0 BUSINESS CONCEPT AND MODEL 10.0 BUSINESS STRATEGY 11.0 MARKETING STRATEGY 12.0 FINANCIAL MODEL 13.0 IMPLEMENTATION PLAN 14.0 STRATEGIC AND OPERATIONAL PLAN 15.0 CONCLUSION 1.0 EXECUTIVE SUMMARY During the 3rd international Conference
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business is‚ even the future success of a business (Karl‚ 2009). For service marketing‚ which is the form of marketing focuses on processes deeds and performances‚ service quality is only way for customers to evaluate their experiences (Susamoo‚ 2012). Hence‚ the service quality is one of the most important factors that any service organisation should face. Service quality can be defined as ‘a customers ’ perception of how well a service meets or exceeds their expectations’ (Seth‚ Deshmukh & Vrat
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Many papers have focused on service operation management (SOM)‚ particularly in the field of a ‘service encounter’. This study considers its meaning and analyses the model for the evaluation of service encounter. The methodology is launched by reviewing literature on SOM. With regard to the meaning of a service encounter‚ it is concluded that the best approach to denote its definitions is to balance client‚ staff‚ and technology aspects. Also‚ the components of service encounter are needed to progress
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Gaps Model of Service Quality The 4 gaps in the Gaps Model are knowledge gap‚ standards gap‚ delivery gap and communication gap. Knowledge gap is the difference between customers’ expectations and the retailer’s perception of these customer’s expectations. This occurs when a person do not know what the customers expect or want. By applying knowledge gap to H&M retail store‚ it refers to the salesperson not knowing what their customers expect/want. For example‚ a customer visiting the H&M
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COMMUNITY PARTICIPATION & OWNERSHIP IN HEALTH CARE DELIVERY IN NIGERIA BY MUHAMMAD AWWAL WAZIRI RCHP; PGD HIV/AIDS; CAGH; B.Sc CommHealth; MLM; PHCT;TQM; DCH; CCH “The minds and ideas of people is the greatest resource a community has”. Phil Bartle The Alma ata declaration of September 12th‚ 1978 expressed the need for urgent action by all governments‚ all health and development workers‚ and the world community to protect and promote the health of all the people of the world‚ in its declaration
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Gaps model of Service Quality The success of 7-eleven The Gaps model of service quality was first developed by Parasuraman‚ Berry and Zeithaml in 1985 and more recently described in Zeithml and Bitner in 2003. The model identifies four spectfic gaps leading to a fifth overall gap between customers’ expectations and perceived service. Knowledge gap The first gap may occur when management identify the customer’s expectation inaccurately. When the customer expectation has difference with the management
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