Quality‚ Image‚ Customer Satisfaction and Loyalty in a Hong Kong Franchised Bus Company Iris M. H. Yeung* Abstract Market share of franchised buses in Hong Kong decreases since 2004 irrespective of increase in service quality as reported by Tang and Lo (2010). This paper investigates how service quality‚ image‚ satisfaction and loyalty are related to gain insight on the decreasing market share problem based on data collected from passengers of a franchised bus company in Hong Kong in 2004. The structural
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Young people in Hong Kong cannot afford to buy their own houses Nowadays‚ many 80’S young people think that it is unattainable to buy a real estate. They just graduated from college or university‚ everything is hard in the beginning‚ the first few years of social work. They cannot afford to buy a real estate is a common case. To buy a real estate‚ Besides depending government policy‚ all depending how you savings and financial planning. Lots of 80’S young people use their salary to buy
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Background Established in 1986‚“Hung Fook Tong” is one of the famous manufacturers and retailers of traditional herbal tea in Hong Kong which has over 70 retail shops with more than 700 staff members‚ self-invested factories in Hong Kong and Shenzhen and a sales network with extensive coverage. Mainly it serves customers with various kinds of Herbal Tea‚ Herbal soups‚ other non-herbal beverages‚ and snack (like dim-sums and sausages) on a price range of $8-$250. HFT also set up point of sales
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Hong Kong International Airport (HKIA) is the main airport in Hong Kong; it is an important regional trans-shipment centre‚ passenger hub and gateway between the Mainland China and the rest of Asia. And HKIA is the primary hub for several domestic airlines‚ such as Cathay Pacific Airways‚ Dragonair‚ Hong Kong Express Airways‚ etc. Review the history‚ HKIA has won seven Skytrax World Airport Awards for customer satisfaction in just ten years (Skytrax‚ 2010)‚ the second busiest airport in the world
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Colgate is well known in other countries such as Australia‚ Latin America‚ Canada‚ France‚ and Germany. Colgate learnt a hard lesson in 1985 by getting into a partnership with Hawley and hazel. This strategy was used to enter the Asian market place (Hong Kong‚ Malaysia‚ Singapore‚ and Taiwan).This step has made them see the company’s downfall. Initially everything was going well; gradually it has changed and saw a downfall in company’s revenues. Hawley and Hazel’s key product was ADarkie toothpaste.
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CITY UNIVERSITY OF HONG KONG Stock Evaluation Financial management group project 2013/11/13 Name Student ID GAN JUNYI 53043683 ZHU JINSHAN 53062624 ZHANG YUE 53062845 SHEN ZEDA 53062901 CHEUNG HOI KEI 53080605 Content Part I. Introduction Executive summary •••••••••••••••••••••••••1 Dividend discount model (DDM) •••••••••••••••••••••••••1 Capital asset pricing model (CAPM) •••••••••••••••••••••••••2
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follow. COMPETITIVE STRATEGY Describe how your company entered the industry (in each of the four markets in which you operated‚ and for all product types) and why? - As a Global Cost Leader‚ as a Global Differentiator‚ other. EXTERNAL OVERVIEW/ANALYSES Awareness of the external environment and how it impacts on a company is a key strategic consideration. It is important then to describe: the state of the industry when you took over at the end of year 5; its competitive nature; and
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Abstract Customer loyalty programs are the currently used methods by companies to increase their revenues and customer relationship as they act as value sharing tools to improve the customer’s perception of the organization. This method is used because to every organization‚ loyal customers are treated more precious than the company assets. To retain these customers‚ companies implement several strategies and techniques. To study the influence and impact of these programme on the customers of Al
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creativity to bring new ideas to fruition‚ make transition to new paradigms and embrace change. We believe the Leadership Institute will play an instrumental role in equipping Infoscions to be leaders‚ contributing to the advancement of the IT industry.” 1 – N R Narayana Murthy‚ Chairman and chief mentor‚ Infosys Technologies Ltd. “One of the key focus areas at our company is creating a whole generation of leaders‚ mentoring them‚ giving them the inputs‚ the opportunities and creating a management
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becomes popular and possesses good reputation‚ consumers will put their eyes on how it gives back to communities and focus on the sustainable development thus has gradually become an essential strategy for global companies to strengthen the consumer loyalty. This report is going to discuss how a powerful and recognizable international coffeehouse‚ Starbucks‚ has made sustainability a part of the company responsibility. Enhance the economic sustainability Provide loans for farmers In order to
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