Casey Boland Chapter 6 Southwestern University Case 1. Number of Complaints (Responses receiving a C‚ D‚ or E) 175 170 150 118 115 95 55 55 41 35 1009 Seating Speed of Service Printed Program Concession Prices Traffic Season Ticket Plans Parking Entertainment Ticket Pricing Selection of Foods Total Pareto Chart 200 180 160 140 120 100 80 60 40 20 0 The Pareto Chart was used to analyze TQM. Calculating the number of complaints receiving a bad grade (C‚
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SOUTHWESTERN UNIVERSITY (A) I. STATEMENT OF THE PROBLEM: What should Hill Construction do to ensure that the construction of the first class stadium of Southwestern University will not exceed 270 days? II. OBJECTIVES: General: To come up with a plan of action that will guarantee the completion of the stadium on or before the start of 2010 opening game Specific: To come up with an alternative course of action that will not just meet the required period‚ but will also take into consideration
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graded with the lowest rating “E” was plotted. Based on this chart and on the 80-20 principle‚ the top 3 items namely Speed of service‚ Printed Program‚ and Seating were causing the rest of the complaints on the rest of the items. Cumulative Frequency Speed of Service Printed Program Seating Entertainment Traffic Pricing Parking Prices Season Ticket Plans Selection of Foods Subtotal 0 182 182 100% 0 182 100% 76 30 25 19 15 10 5 2 Frequency 76 106 131 150 165 175 180 182 Percentage 42% 58% 72% 82% 91%
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President Starr‚ Here are the calculations for the five areas of concern that you mentioned to me earlier. 1. Total fixed cost that must be covered at each of the games: Fixed costs per game include $20‚000 food service salaries‚ $4‚800 to cover costs of 6 booths $1‚260 hourly wages for 36 booth employees Total fixed costs per game: 20‚000 + 4‚800 + 1‚260 = $26‚060 2. The portion of the fixed cost allocated to each of the items: Soft drink sales need to cover 25% of fixed costs‚ or $6
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Case 1 Southwestern University’s Food Service Southwestern University (SWU)‚ located 30 miles southwest of the Dallas/Fort Worth metroplex‚ has witnessed tremendous growth in its football program (see Southwestern University: A‚ in Chapter 4). With that growth‚ fueled by the hiring of legendary coach Bo Pitterno‚ has come more fame‚ the need for a bigger stadium‚ and more complaints about seating‚ parking‚ long lines‚ and concession stand prices (see Southwestern University: C‚ in Chapter 6).
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Southwestern University: (A) Southwestern University (SWU)‚ a large state college in Stephenville‚ Texas‚ 30 miles south of the Dallas/Fort Worth metroplex‚ enrolls close to 20‚000 students. To bolster its chances of reaching number-one ranking in the Big Eleven Conference‚ in 2003‚ SWU hired the legendary Pitterno as its head coach. One of Pitterno’s demands on joining SWU had been a new stadium. After the 6 months of SWU administrators’ study‚ Dr. Joel Wisner‚ president of SWU‚ had reached a
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Case Study: Southwestern University: F The recent success of Southwestern University’s football program is causing SWU’s president‚ Joel Wisner‚ more problems than he faced during the team’s losing era in the early 1990s. For one thing‚ increasing game-day attendance is squeezing the town of Stephenville‚ Texas and the campus. Complaints are arising over parking‚ seating‚ concession prices‚ and even a shortage of programs at some games. Dr. Wisner‚ once again‚ turns to his stadium manager‚ Hank
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Southwestern University: Capacity Planning Case Prepared by: Jalotjot‚ Reyes‚ Subang Central Issue: How to guarantee that the various support activities generate revenue? Areas of Consideration: * Marketing/Finance/Human Resource * Items Available/Pricing/Variable Cost/Revenue Distribution Item | Price/Unit | Variable Cost | Revenue | Soft Drink | $1.50 | $0.75 | 25% | Coffee | $2.00 | $0.50 | 25% | Hotdogs | $2.00 | $0.80 | 20% | Hamburgers | $2.50 | $1.00 | 20% | Misc
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Operations Analysis Week 7 Case Study 2: Southwestern University A (pp. 94-95). See the Case Studies Assignment Rubric in Doc Sharing for assignment details. * Complete the three questions at the end of the case on page 95. Case Studies Southwestern University: (A)* Southwestern University (SWU)‚ a large state college in Stephenville‚ Texas‚ 30 miles southwest of the Dallas/Fort Worth metroplex‚ enrolls close to 20‚000 students. In a typical town-gown relationship‚ the school is
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Food and Beverages at Southwestern University Football Games The total fixed cost per game includes salaries‚ rental fees‚ and cost of the workers in the six booths. These are: Salaries $20‚000 Rental fees 2‚400 $2 $4‚800 Booth worker wages 6 6 5 $7 $1‚260 Total fixed cost per game $20‚000 $4‚800 $1‚260 $26‚060 The cost of this allocated to each food item is shown in the table: Percent Allocated fixed Item revenue cost Soft drink 25% $6‚515 Coffee 25% $6‚515 Hot dogs 20%
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