Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate‚ customer retention will be a key factor in determining the success of a company (Kotler‚ 2003). As a highly competitive market‚ the mobile phone company that has the largest customer base and highest customer retention rate will be a market leader in the industry (Turel and Serenko‚ 2006). Ultimately the quality
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been many leadership theories developed. Flexible leadership theory (FLT) theorizes that businesses implement three key factors to achieve organizational success. These three factors are as follows; efficiency and process reliability‚ innovation and adaptation‚ and human relations and resource. Years of research and findings have been combined to develop FLT. These components directly affect a company’s success and lead to happier employees‚ customer satisfaction‚ and increased profits. The
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CUSTOMER PERCEPTIONS OF FACTORY OUTLET STORES VERSUS TRADITIONAL DEPARTMENT STORES Dr. G. S. Shergill* Department of Commerce‚ Massey University‚ Albany Campus‚ Private Bag 102 904 NSMC‚ Auckland‚ NEW ZEALAND Ph: 0064 9 414 0800 x9466‚ Email: G.S.Shergill@Massey.ac.nz & Y. Chen Department of Commerce‚ Massey University‚ Auckland‚ NEW ZEALAND‚ Email: alwaysyinyin@hotmail.com CUSTOMER PERCEPTIONS OF FACTORY OUTLET STORES VERSUS TRADITIONAL DEPARTMENT STORES Abstract This paper examines
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material‚ intellectual or intangible). From western perspective‚ they usually emphasize on seeking tremendous profits regardless how they get it. They will do what ever it takes in order to achieve their targets. The main thing for them is profit maximization. Whereas‚ the Islamic approach to management it is an emerging discipline‚ often referred to as Islamic management‚ looks at the management of organizations from the perspective of the knowledge from the revealed sources and other Islamic
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why Kevar Travel Plc. wished to make its workforce more flexible? (18 marks) There are several possible reasons for why Kevar Travel Plc would benefit from a flexible workforce. Flexible workforces exist when businesses place less reliance upon permanent full-time employees and make greater use of part-time and temporary workers. Implementing a core and peripheral strategy is one way to make the workforce more flexible. This is because it allows them to gain a core of skilled
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Cheryl Albury in the book” Perspectives from Inner Windows‚” reveals many of the social problems that we face in Bahamian society. In her stories “Waiting for Love” and “Pot of Gold” she uses them to reflect on some of the characteristics of Bahamian Men. From these two stories Albury portrays men as manipulative and selfish. In “Waiting for love” we are introduced to the relationship of Stafford and Phyllis a young couple from Exuma. Stafford‚ evil in his ways‚ preys on naïve Phyllis‚ coaxing
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move from nonexempt or hourly position to exempt or salary position is seen to be a promotion. Whether such a move is good or bad depends on employees’ expectations. Employees who seek such positions ought to analyze the benefits and drawbacks of such a move. For instance‚ it should be recognized that salaried workers do not qualify for overtime. The Fair Labor Standards Act states that hourly employees should be paid overtime. Therefore‚ it should be noted that employees who are moved from hourly
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CERTIFICATE IN ENGLISH LANGUAGE TEACHING TO ADULTS (CELTA) Ealing‚ Hammersmith and West London College is an authorised centre for courses preparing trainees for the Cambridge Certificate in English Language Teaching to Adults (CELTA). These courses provide initial training in English Language teaching and are intended for those who have no previous experience in this field‚ or whose experience is insufficient to qualify them to enter for the Cambridge Diploma in English Language Teaching to Adults (DELTA)
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Personally‚ I do not believe that my life is a performance and everyone around me as the audience. However‚ it is what Goffman wants me to think since he refers to his attitude as dramaturgical perspective (Goffman‚ 1999). Furthermore‚ the book was published in 1959 before the social revolution in the 1960s exploded the anticipation of formality it documents‚ the assumptions concerning proper behaviour‚ making a good impression‚ and social distinction. The difference remains‚ of course‚ but individuals
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’Stop small hands from working in factories.’ Like other problems India facing today‚ viz. poverty‚ illiteracy‚ malnutrition etc‚ child labour is also a big threat to the nation and it is practised in many parts of the country. Though govts‚ both central as well as states‚ have been pushing for the various policies/programmes to cease ’child-labour’‚ the success story so far is not so good if we see UN reports. At present‚ to deal with ’child labour’ problem‚we have Child Labour prevention Act
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