Some of the areas that we strongly feel is crucial to enhance customer service is proper training. It will not only add value to the company and individuals but it can strongly inspire and eventually leads to greater success. Some of the advantages include‚ customer satisfaction‚ business efficiencies‚ employee improvement and public recommendations. Good customer service will promote loyal customers. This is where good training leads to customer advocacy that in return plays a huge role. Loyalty
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Answer for Question 1 Based on the case study‚ the proper strategy which able to overcome the current problems from OnTarget company is using centralized authority. According to Robert Monczka‚ the centralized authority exists when the decision-making process is the responsibility of a single person. The single person will be duty bound by the top management of the company and will be accountable for proper performance of any purchasing activities. (Monczka‚ 2005) Centralized authority able to
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Huck and Jim’s relationship is present throughout the novel. It is first seen when Jim risks being seen as a runaway slave when he goes to Jackson Island searching for Huck. This tells us that Jim cares about Huck and is risking his own life for him. Huck promises to help Jim escape the south and become a free man. Even though Huck is raised with racist views on the black part of society he is still willing to help Jim head towards freedom. Their relationship is based on friendship‚ but as time passes
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Running head: INTERRACIAL ROMANTIC RELATIONSHIPS Interracial Romantic Relationships: A Study of Racial Bias in the United States Media Bryan Steagall Senior Capstone Young Harris College Interracial Romantic Relationships: A Study of Racial Bias in the United States Media Abstract This study was conducted in order to discover why interracial marriage has been such a controversial topic in the United States. There has been a racial prejudice towards
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1933 and ending in 1945‚ put three teenagers and five adults into hiding in the Annex for two years. Being in close proximity put stress on the relationships between the adults and children. Anne Franks relationship between her mother and father were very different. Whereas Anne’s relationship with her mother is quite difficult. While Anne’s relationship with her father is very good‚ her father and her are very close and he is the only one who can get through to Anne. Both Anne Franks
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Two explanations on the maintenance of relationships One of the main theories for the maintenance of romantic relationships was created by Thibaut and Kelly in 1959‚ called the Social exchange theory. It views all relationship behaviour as a series of exchanges based on rewards‚ costs and profit. Each person attempts gain the most out of the relationship and lose the least. The exchange element occurs when individuals receive rewards and thus feel obliged to reciprocate‚ such as a person being hugged
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by John Steinbeck relationships are important. This whole book was about relationships. If you don’t have a relationship you are lonely. Almost everyone shows their loneliness in this book. “You takin his pay from him?” (22) This proves there weren’t many relationships back then because nobody really traveled together. Because they were together‚ that man became very suspicious and accused george of taking Lennie’s pay. There can be good and bad relationships. Good relationships are things what every
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Lecture Five: Internal Relationship Management 1 MNG00441 HOSPITALITY SERVICES MANAGEMENT Where are we at? 2 Last lecture: o Quality of service: definitions and importance o Service quality vs. customer satisfaction o Managing‚ measuring and improving SQ o Assessable activities so far 2.1 to 2.4. Today: 2.5 Study week next week HSM Lecture 5: Internal Relationship Management Today’s session HSM Lecture 5: Internal Relationship Management Readings 3
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When it comes to relationships‚ having multiple relationships with a client can be disadvantage to client’s welfare and the quality of help provided by the therapist. There are various reasons to how this can happen when there is already an existing relationship in therapy between the client and the therapist. Dual relationships might occur when the therapist and the client know a mutual person which can cause both to know of each other. In some cases after the therapy ends the client and the therapist
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Relationships are very important in our everyday life; they connect people with one another. These relationships do not happen overnight but they take a lot of time. It is important that in order for a relationship to be healthy it should be based on trust‚ respect‚ honesty and integrity (Ezine Articles 2010). As stated by McCormack (1997)‚ the therapeutic relationship between the nurse and the patient is the core of the nursing profession. Therapeutic relationships are different from social and
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