Work Questions

Topics: Customer service, Sales, Sales process engineering Pages: 5 (1273 words) Published: September 25, 2013
Exercise – Job Analysis and Writing Job Descriptions – 5% In groups of 2, interview each other with regard a job the interviewee has performed (if the person has never worked, select a job the person is familiar with) using the following questions. A)Job Responsibilities and Duties

1.Job title:Sales Representative (Bell Mobility)

2.Department title and/or division title

3.Title of immediate supervisor: Nicholas Cornacchia

4.Description of duties (describe the duties in enough detail to provide a complete and accurate description of the work).To start I would have to identifying new sources of opportunities for sales, utilize the provided tools to research customers prior to sales demonstration, Properly track and submit expenses, Participate in an environment of continued learning through web based learning Represent Bell Mobility in the promotion and sales of cable and wireless products in the store and at special events and conducts customer follow-up as per the sales process.We must also come up with creative lead generating techniques and present present the product and educate potential customers on Bell Mobilitys' offerings. As the avtivation is completed a post installation follow-up is required to make sure everything has gone through accurately. As a representative you must establish and maintain positive relationships with customers as well as assist in the development of strategies that minimize the competitive threat, retain existing customers and increase revenue. As per company policy all things must be documented and submit sales orders on a timely basis for input into our database.

a.Provide a general overall summary of the purpose of your job: As a sales representative you must be a brand ambassoder to the company you are working for. All customer issues and concerns must be dealt with in a helpful manner and the customer must be satisfied and content. Customer service ios a very big part of being a sales representative but producing numbers such as selling cellphones, accessories, and even home products definately defines the main purpose of this job as it is the bread and butter for the company.

b.What are the major results or outputs of your job? The result in doing you job correctly and making sure all customers are happy results in a very obvious output money. The more money a representative makes for the company the more the representative will earn themselves due to the commission that is paid for the services selected

c.Describe the duties and tasks you perform daily; weekly; monthly

d.Describe duties you perform irregularly: Some of the duties that are not needed on the regular are the traning modules in which only come out once every few months as the changes are not significant from time to time.
5.List any machines, instruments, tools, equipment, materials, and work aids used in your job. Indicate percentage of time used. The most used machine would be the computer which is almost 89% of the time and then other then that we use the debit machine quite abit in which is 25% of the time the rest of the time we are using the regular staionary which i would say would be 50% of the time

6.Describe the nature of your responsibility for non-human resources (e.g., money, machinery, equipment). What monetary loss can occur through an error? In my feild there are many people who try and de fraud the company with fake identities if the sales representative does not take preventative measure and verifys all customer information and and such this definately hits the company in a way in which allows various different losses and can be the end of the company if happens quite often. If the representative has alot of fraud himself/herself it will result in termination.

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