Unit Cu2941 Answers

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UNIT CU2941 USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNICATION.

Q1 Identify at least three different groups/individuals that you communicate with in job role. Review the different communication needs of these groups/individuals?

Q1 Three different groups/individuals I communicate within my job role are Service Users Families Staff team GP , MDT Teams , Social workers.

Communication affects my work setting in many ways, between service users, their families and friends, staff, and medical professionals. This may be done in person, body language, telephone calls, text messaging, e-mails, written correspondence.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong
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Also memory loss problems such as stroke.

LANGUAGE/CULTURAL Barriers- Individuals from different backgrounds may use communication methods in different ways, for example people from different religious beliefs may find some gestures different so always make sure you are not doing something that may offend them, and you may also have a language barrier. Linguistic difficulties, leading to poor explanations and misunderstandings.

NEGATIVE FEELINGS- Resistance to change can cause upset and a challenge to communicating effectively. This may be shown through body language for example if a person I work with does not agree with the way I am doing something or does not get on with another member of staff.

PHYSICAL Barriers- These could be due to the environment that I am in. It may be due to noise distractions such as the television, or where I am positioned when communicating, am I close enough to be heard.
Y role in my workplace is to connect and build strong relationships with others. It is important to show respect to all individuals whom I work with, so that they have trust and confidence in me and my

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