INTRODUCTION TO EMPLOYEE TRAINING AND DEVELOPMENT
1. Discuss the forces influencing the workplace and learning, and explain how training can help companies deal with these forces. 2. Draw a figure or diagram and explain how training, development, informal learning, and knowledge management contribute to business success. 3. Discuss various aspects of the training design process.
4. Describe the amount and types of training occurring in U.S. companies. 5. Discuss the key roles for training professionals.
6. Identify appropriate resources (e.g., journals, websites) for learning about training research and practice.
Forces Affecting the Workplace Make Training a Key Ingredient of Company Success
Customer service, productivity, safety, employee retention and growth, the uncertainty in the economy, coping with the retirement of skilled employees, the use of new technology—these are just some of the issues affecting companies in all industries and sizes and influencing training practices.
Competitiveness refers to a company’s ability to maintain and gain market share in an industry.
Human resource management refers to the policies, practices, and systems that influence employees’ behaviour, attitudes, and performance. Human resource practices play a key role in attracting, motivating, rewarding, and retaining employees. Other human resource management practices include recruiting employees, selecting employees, designing work, compensating employees, and developing good labor and employee relations. Keep in mind that although human resource management practices (such as training) can help companies gain a competitive advantage, the company
Stakeholders refer to shareholders, the community, customers, employees, and all the other parties that have an interest in seeing that the company succeeds. The discussion of the forces shaping the workplace (including technology, globalization, and attracting and winning talent) highlights the...
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