Values and Ethical Decision Making
Personal values and organizational values are very similar. Both are beliefs or missions used to aid in the decision making process. The difference in the two is in the title; personal values are on a personal level and can vary throughout an organization. The organizational values are built into the culture of the company and should emphasize the mission statement.
Values are so central to individuals’ personality and cognitive structure (as cited in Pitts and Woodside, 1991) that “they influence every facet of human behavior” (as cited in Rokeach, 1973, p. 24) – attitudes, decisions, moral judgments, evaluations, and social action. “Values are, thus, prime drivers of personal, social, and professional choices” (Saur & Khuntia, 2010, p. 443).
With a concern to ethical decision making, personal and organizational values play a vital role in the decision making process. The topic of ethics itself is catching the attention of businesses and their leaders all around the globe (Rottig, Koufteros, & Umphress, 2011). Everyone wants to make and enforce sound ethical decisions because nobody wants to be the next WorldCom, Tyco, Enron, CitiBank (Japan), Arthur Anderson, Merrill Lynch, or Adelphia.
This paper will discuss a fictional organization’s mission and background. The results from an ethical perspective self-assessment will lead up to cogitation between an individual and company’s decision based on personal and organizational values.
Values and ethical decisions are intertwined at Patton-Fuller Community Hospital (PFCH) and are important to their success. The hospital, like many other organizations, identifies how it conducts business transactions and how it deals with people. Determinations or decisions within the hospital are established by accepted standards, which line up with PFCH’s purpose and mission and use to regulate the behavior of individuals within the organization.
The core values of the hospital consist of standards that are expected to be followed by individuals employed with PFCH. Although every employee has his or her own beliefs that can influence personal behavior and decisions, employees are required to receive annual training to uphold the PFCH values and ethics as a condition for employment. The hospital strives to achieve total quality management through the organizations values, through ethical decisions it has to make, and through finding efficient ways to conduct business and remain in compliance with laws and regulations. Background
PFCH is a for-profit, 600 bed, full-service hospital that was established in 1975 in the Northwest Valley of Kelsey. The hospital is owned by 12 motivated physicians that serve the hospital by giving excellent patient care. The mission of PFCH is:
At Patton-Fuller Community Hospital, we treat the most important health concerns -
yours. We provide healthcare services designed to meet your needs at every stage of your
life. Patient care is our most important job. We want to make sure your experience is as
pleasant as possible (Apollo Group, 2011).
PFCH was founded on the premise of providing revolutionary medical care to the citizens of Kelsey and surrounding communities (Apollo Group, 2011). PFCH is successful because the hospital is more concerned about the excellent care of the patient than the bill. The structure of the hospital from the information technology, human resources, facilities, and corporate officers all work to make the hospital successful.
PFCH faced issues in opposition to the organizational values, ethics, and the law. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security Rules was violated. Unauthorized employees accessed the governor’s medical records. The governor wanted his...
References: Apollo Group, Inc. (2011). Patton-Fuller Community Hospital. PFCH-home. Retrieved from
MGT/521- Management course website.
Rottig, D., Koufteros, X., & Umphress, E. (2011). Formal infrastructure and ethical decision
making: An empirical investigation and implications for supply management
University of Phoenix. (2011). Week Three web link: Williams Institute Ethics Awareness
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