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Legislation
3.2 demonstrate ways of working that can help improve partnership working

By working in partnership with professional colleagues, can help to overcome perceived boundaries between services and organisations,
Effective partnership working is built upon a clear understanding of the different roles each person has in supporting the person. Increasing clarity and agreement about roles and responsibilities improves understanding, and leads to mutually supportive relationships. Clear remits, lines of communication and accountability characterise successful approaches to partnership working.
Ways to improve this would be information sharing, i.e. what is important and what make the person could get better or improve the persons comfort, through collaboration and team working, multi-agency team meetings and conferences: main principles of no secrets (2000) for multi-agency working in health and social care.

3.3 identify skills and approaches needed for resolving conflicts
In order to resolve conflicts, one would need to use careful listening skills and a calm, unbiased and tactful approach that offers a compromise that both sides can accept.
This skills would include e.g. managing stress, remaining calm, being aware of both verbal and non-verbal communication, controlling emotions and behaviour, avoiding threatening others, paying attention to the feelings being expressed as well as the spoken words of others, being aware of and
Respectful of differences, developing a readiness to forgive and forget, having the ability to seek compromise, seeking resolution, being specific with communication, trying not to exaggerate or over-generalise, avoiding accusations, importance of active listening.

3.4 demonstrate how and when to access support and advice about: * Partnership working * Resolving conflict

1.1 define person- centred values
Values relate to our personal principles, morals, and ideals—that is, what we consider to be important.
Each

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