User Manual Critique Paper
This paper is an observation and critique of the Apple iPhone 5 user manual. The criteria used to critique will be of the following; Audience Recognition, Development, Conciseness, Ease of Use, Consistency, and Document Design (Gerson & Gerson, 2012). The iPhone 5 is the most unique and popular smartphone available today. It is used worldwide by all age groups for personal and business use. This phone is known to be user friendly and have the capability to out-perform any other smartphone on the market. This paper will determine if the user manual will live up to the reputation of the iPhone 5. The first impression of the user manual is that it possesses good audience recognition. The technical terms are well defined, so that all users can understand and comprehend. It provides graphics/pictures of the actual screen for instruction with step by step guidance. The steps are easy to read and follow with the appropriate tone to help users understand without having any doubt. A good example is in chapter 4, where it discusses the Siri feature. This feature provides the capability to ask any question to Siri (interactive personal assistant) by pushing a button on the phone and then speaking. The user manual provides in-depth information and graphics on how, why, and when to use Siri. The development of the user manual is well thought out and has a lot of useful information on the iPhone 5. It covers all topics and areas on the functions of the smartphone with precisely developed steps. It provides all the required information needed, such as hazards, warranties, accessories, technical descriptions, and tools or required equipment. The Appendix C Safety, Handling, and Support section is where a lot of the useful information can be found. The one negative comment would be on the lack of information pertaining to the warranty. It does have a link that will take you to the warranty page, but it would be more convenient to include a brief...
References: Gerson, S. J., & Gerson, S. M. (2012). Technical Communication, Process and Product (7th ed.). Saddle River, NJ: Prentice Hall.
iPhone 5 Manual. (2012). iPhone User Guide. Retrieved from www.iphone5manual.com/wp-content/uploads/2012/09/apple-iphone-5-user-guide-for-ios-6-english.pdf
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