Eng/221 Week 4

Topics: Technical communication, Pearson Education, Usability Pages: 2 (621 words) Published: December 3, 2013
User Manual Critique
For this critique evaluation, I chose to use the Sprint Samsung Galaxy S4 (SPH-L720) Users Guide. The criteria I am going to use for this evaluation is audience recognition, development, conciseness, ease of use and document design from the Instruction, User Manual, and SOP Usability Checklist (Gerson 2012). A user manual is created to help the owner of a product understand, become familiar and troubleshoot the particular product that person has acquired. Samsung has numerous manuals for all of their products that is automatically inserted into every product they sell. You can find the user manual for the Sprint Samsung Galaxy S4 at http://support.sprint.com/global/pdf/user_guides/samsung/galaxy_s_4/galaxy_s_4_by_samsung_ug.pdf Audience Recognition

The user manual is easy for the user to navigate through and is easy to understand for anyone who is 13 or older. There are diagrams and pictures for users to better understand things such as inserting the battery and navigating through different screens. One thing that is very beneficial for the reader is a picture of the buttons and what each one does. This manual does have some technical terms when it comes to navigating through the screens but the pictures make it easier for the reader to be able to follow along. There are also technical terms in the words but the manual is explains what the technical terms means and how to use them, Overall, this manual is great for audiences but it is a very long manual making it great for if you want to know how to do individual things here and there. Development

The manual was developed well and things such as hazards, warranties, phone activation, descriptions and accessory information is placed based on where the table of contents says they are. The steps on how to use the phone are put together nicely and were also accurate. Conciseness

Since this manual is very long it naturally has many paragraphs but all of them are short and to the point which...

References: Gerson, (2012). Technical Communication. Process and Product. 7th ed. : Pearson Education
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