Unit 4 Assessment

Topics: Change, Environment, Natural environment Pages: 6 (1412 words) Published: September 16, 2013
Unit four: Principles of supporting change in a business environment


You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 3 pages and is made up of 3 Sections.


Section 1 – Understand why change happens in a business environment

1. Explain why change happens in a business environment. You should include at least three reasons in your answer.

In today business world the only things that is consistent is “change”. Change is natural and essential in a business.

The change can came from inside or from outside the business. When external driving forces influence the business we have reactive changes and when internal forces affects the business we call them proactive changes.

External driving forces are those kind of things, situation, events that occur outside of the company and are by and large beyond of the control of the business. Examples of external driving forces are: financial crises, changing government lows and regulations, political interference, competitions etc. Examples of internal driving forces which can create proactive changes are: upgrading the office software, introducing new technology, launching a new product on the market etc.

The reasons for change can be: political (changes in government and government policy); economic (economic growth, interest rates, level of unemployment); social (changes such as ageing population, cultural issues such as attitudes to work, health, religion); technological; legal; environmental (effects of global warming, concerns over protecting the environment).

Whatever are internal or external forces, one thing is certain: the change will occur. A business must adapt to all this changes, be flexible and willing to respond to them in appropriate way.

Without change your internal/external customers will not stay satisfied with the service/s they receive; the company will not be able to meet its targets/objectives and consequently for some companies there will no longer be the need for the business to exist.

Section 2 – Understand the purpose of supporting change in a business environment

1. Identify the main reasons for reviewing working methods, products and / or services in a business environment.

The reason of reviewing working methods, products and services, is to ensure that the business will develop and to aid the organisation’s continuous improvement, which enhances the organisation’s competitive position, allowing it to adapt to change when needed.

In a business environment nothing remains the same and therefore it is likely that there will be continual review of its working methods, products or services to ensure that they are still be suitable and efficient.

A company will want to review its services and products, so that it keeps up to date with the expectations of its customers. This will ensure the company to be competitive and/or meet its targets/objectives.

A change to a service or product offered by the company could mean that related procedures need to be reviewed to ensure they are still relevant. In most businesses there is a continual process of reviewing the working methods or services and making changes to improve them, followed by a review of this changes and then making further amendments as needed.

2. When a business is going through change:

a) Describe the different types of support that people may need.

Some people adapt to change very well...
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