Task 1: Effective communication in health and social care Effective communication in health and social care setting is very important as it allows the health care worker to perform their role effectively, allowing them to work alongside their colleagues whilst developing bonds with the service users who come from different religions, cultures or backgrounds. However when people with communication disabilities such as being deaf, blind etc. Struggle to communicate effectively with their care providers such as doctors or nurses could have a bad impact on their health. Interpersonal interaction is how we get on with others and is also a form of non verbal communication by eye contact or gestures. Interpersonal skills are very important as it improves relationships by helping to read people’s feeling and creating trust and responding in a certain way to show that you understand and care what the patient is saying. The skills include; Patience, tolerance, humour, respect, manners, compassion, empathy etc. Context communication
Context takes into consideration the age, region, sex and intellectual abilities of the person. For example, when speaking to a small child about the importance of washing your hands and keeping clean, you should choose different, simple and more appropriate words and examples when discussing this issue then you would when talking to a teenager or an adult. Forms of communication
Care workers use different forms of communication during their working day (or night). These include the verbal communication skills of talking and listening, and various forms of non-verbal communication, such as touch, eye contact and facial expression. A care worker has to use both of these forms of communication when they give or receive information about the care that is being provided for an individual provide emotional support to a individual or member of their family or carry out an assessment of an individual’s care needs. There are however many types of different forms of communication: Unspoken communication using facial expressions
Text messaging using mobile phones
Artwork, paintings, photographs, ornaments and other objects communicate messages and emotions Communication using information technology e.g. emails
The use of sign language
Spoken communication (oral)
One on one spoken communication between individuals
Types of interpersonal interaction
There are many different types of interpersonal interactions that occur every day when working with people. For example when someone is working in a children’s setting will most likely interact with children, staff, and parents. Those working in a care setting will communicate with clients, other professionals, staff, family and friends of service users. With such a wide range of different types of interpersonal interactions taking place in the workplace, including speech and language, non-verbal communication (e.g. posture, facial expressions, touch, silence, proximity, reflective listening) and listening, also skilled carers will understand that there will be variations between different cultures in the way individuals communicate. People from around Britain use different expressions, like non-verbal signs are not the same in each culture, such as white middle-class people often expect people to look them in the eye while talking. If a person looks down or away it’s supposedly a sign if someone is sad, depressed or lying. Where as in some cultures looking down or away is considered being respectful. Two theories of communication
A theory is a set of ideas that can be used to understand, explain and make predictions about something. Theories of communication provide ways of analysing communication between people and give care practitioners an insight into what works and why. Argyles communication cycle theory.
Argyle Theory is a Theory of communication that works in a communication cycle, this cycle has 6...
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