Training Assessment Paper

Training Assessment
Tamara Carpenter
Argosy University
Human Resource Management & Talent Development
B6032
Dr. Dale
July 09, 2014
Contents
KEY ISSUES TO ADDRESS, KEY SKILLS TO DEVELOP…………………………………...3
TRAINING AND DEVELOPMENT……………………………………………………………..4
DAY ONE: BEHAVIOR MODELING…………………………………………………………...4
DAY TWO: MEETING SALES GOALS………………………………………………………...5
DAY THREE: CUSTOMER SATISFACTION…………………………………………………..6
NEEDS ASSESSMEN PLAN: S.W.O.T………………………………………………………….7
PROGRAM FEES……………………………………………………………………………….10
MATERIALS FEES……………………………………………………………………………..10

Employee Training Program
The following proposal is to develop training solutions that meet specific needs of employees in various supermarket retail stores. In
Turnover rates could expose a company’s lack of maintaining a productive workplace environment. Successful companies need to be conscious of the negative effects of employee turnover cost, training cost, opportunity cost, and morale cost. These problems can become a financial lost for any company. The bottom line is that companies with low turnover rates work hard to make sure that their employees are satisfied and they take the initiative to prevent high turnovers (Reh, Para. 12).
A significant part of career development growth is recognizing a professional development plan that would maximize an employee’s opportunity for meaningful work. According to Vital Learning, the computer-based training program (CBT) known as the Employee Development Plan (EDP) is a device that could pinpoint career interests, set career goals, and help employees reach those goals. These programs can also identify leadership qualities and behaviors to support professional development and list potential obstacles.
Determining how to increase productivity and meet sales goals can become strenuous in any organization. If there is an employee with a poor sales performance, providing them with an instructor who will offer a more hands on approach may just be the key to helping an employee make their sales goals. Instructor- led training class involves training led by qualified professionals. It offers face to face interaction with an instructor and allows employees to engage and observe verbal and non-verbal behavior styles. The training sessions happen in real time oppose to computer communications training which can be delayed due to various reasons. This training style provides human contact where trainees can ask questions, pose scenarios, and receive feedback from both the instructor and other team members. Objectives
When employees have completed the training program, they will be able to accomplish the following:
Share sales pitches and promotional ideas and objectives with team members.
Push towards meeting higher and tougher goals. Give illustrations of potential earnings related to the latest sale campaign (e.g. commissions sales only).
Brush up on sales techniques for overcoming