Organizational behavior is the study of application of individuals’ behaviors within structured groups within an organization (Robbins & Judge, 2007). The field of study identifies behaviors within specific groups and individuals in organizations and how the structures of organizations play a role in behaviors (Robbins & Judge, 2007). In the past several months, the leading company in the car industry has been experiencing a quality control and consumer product safety issue. Toyota is not only encountering a quality control issue but also a senior management crisis issue. The corporate leadership team of Toyota did not recognize the importance of addressing the consumer safety issue with the sticking accelerator and not to mention the huge public relations blunder that came with it. Does this failure to address a quality control issue and a real senior management public relations issue have anything to do with Toyota’s leadership, organizational behavior, and organizational structure?
Leadership, organizational behavior, and organization structure Toyota’s thought on leadership is to empower employees and develop their people. If the employee has not learned a specific task, the leader has not done a good job (Womack & Shook, 2007). Plan, Do, Check, and Action (PDCA) Cycle is something that Toyota implements (Womack & Shook, 2007). This cycle engages employees to question products and processes and implement new action. Senior leadership is also expected to perform this. In fact, senior leadership regularly makes visits to the plant floors to engage with people and help with processes. This type of leadership employs mutual adjustment and interaction from both the employees and leadership. Leadership has much to do with behaviors within an organization. Organizational behavior looks at behaviors on an individual, group, and organizational level
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