This article addresses the ten "game changers” that have influenced the Indian hospitality sector in the past decade and will continue to do so in the years ahead.
The year 2000 was an important one for HVS India; we grew from a team of two members to four. The year 2010 is also an important one as we have grown ten-fold in as many years. Our growth story seems to mirror that of the Indian hospitality sector.
It is only fair to assert that we had started from a very small base. The next decade will thus be even more pertinent as it helps the hospitality sector define its personality and carve its niche. As the Indian hospitality sector gears up to welcome an era of growth, there are several critical influencers or what we think of as game changers that will play a key role along the way. This article aims to touch upon the ten game changers that have facilitated the metamorphosis of the sector in the past decade and will continue to do so in the years ahead.
1. The Indian Economy
Not only is the elephant dancing today, but it's actually one of the only few circuses around. It has been a fantastic growth story for a country that in 1990 attracted only US$ 150 million of Foreign Direct Investments (FDIs), and then received US$ 4 billion in 2000 to over US$ 90 billion in just the past three years.
The millennium year of 2000 was hyped to be doomsday for the computers of the world with Y2K. Well, 2000 came and went by and as we all know the computers did not collapse; instead, Indian technology companies grew considerably and allowed the emergence of the BPO and KPO sectors. This led to a rising middle class and an ever-growing service sector. The opening of the telecom sector a few years earlier also had its role to play. From the most expensive to the least expensive telephone systems in the world – the Indian telecom story is certainly one for