Work performance measurement is still an important part of an organization’s activities. Although the methods have not changed greatly from the early part of the 20th century, the ways in which they are applied has changed in many organizations. For example, many work teams are using the work performance measurement to improve processes. 1. Work performance measurement is important for an organization to compare operational processes, evaluate workers, and determine costs. 2. The four basic methods of work measurement are time study, elemental standard time data, predetermined motion-time data, and work sampling. Each method has its own advantages and area of application. 3. In many cases, work measurement is used as part of a financial incentive plan. One of the more famous is the Scanlon plan.
We also see that technology is raising the bar for competition by allowing companies to compete on several different dimensions—low cost, quality, speed of delivery, and customization. Manufacturing technologies include machining centers, NC machines, industrial robots, CAD, CAD/CAM, FMS, and CIM. Information technologies include ERP, SCM, NPD, and CRM. ERP is a new generation of software that links all of the functional areas in an organization, and is providing a uniform software platform and database. Manufacturing is not the only sector being impacted by technology. Service industries are also impacted. Technology is being used in services to increase self-service, decrease the importance of location, shift from time-dependent to non-time-dependent transactions, and increase disintermediation.
1. Technology allows organizations to compete on various dimensions. 2. Manufacturing technologies include machining centers, NC machines, industrial robots, CAD, CAD/CAM, FMS, and CIM. 3. ERP systems are a new generation of software that is providing a single, uniform software platform and database to facilitate transactions among the functional...
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