Talent Drycleaners
Executive Summary
The following case study is an analysis of a dry cleaning business operating under the name of “Talent Drycleaners and Stain Clinic”. The focus of the case is to achieve further company growth while dealing with the challenges that this particular market presents to its owner. Among all the challenges facing the company, the ones included in this report emphasize capacity utilization, throughput and turnaround time, and the profitability of expanding into different markets.
Talent Drycleaners found itself in the position of having the best quality of service available, but also had severe limitations discouraging potential growth (Ojadi, 2007). Firstly, research will indicate that the then current state of operations used an adequate amount of capacity utilization (85.94%), an average standard in turnaround time (3 to 4 days), and a profitable return for its added collection facilities in the town of Oshodi. Additionally, an analysis will be conducted to illustrate why the current state of operations is limited in potential growth, and will also be used to set up the stage for subsequent recommendations. Finally the recommendations will suggest that Talent Drycleaners hire an additional staff member and extend working to 9.5 hours per day (7am to 5:30 pm). The recommendation is made aiming to realize an increase in average drop offs per day (7). The additional working hours and laborer will also yield 94% capacity utilization and will enable an increase of N27,000 to company profit. Having accessibility to an excess amount of profit will help Talent Drycleaners plan for future development of the company and can ultimately allow for the implementation of a dry cleaning school…a desired project of the owner, Patrick Eze.
Background
Talent Drycleaners is a case study issued by Pan-African University which analyses several concepts in service operations management. It depicts the business situation of a man by the name of Patrick Eze, who in
The following case study is an analysis of a dry cleaning business operating under the name of “Talent Drycleaners and Stain Clinic”. The focus of the case is to achieve further company growth while dealing with the challenges that this particular market presents to its owner. Among all the challenges facing the company, the ones included in this report emphasize capacity utilization, throughput and turnaround time, and the profitability of expanding into different markets.
Talent Drycleaners found itself in the position of having the best quality of service available, but also had severe limitations discouraging potential growth (Ojadi, 2007). Firstly, research will indicate that the then current state of operations used an adequate amount of capacity utilization (85.94%), an average standard in turnaround time (3 to 4 days), and a profitable return for its added collection facilities in the town of Oshodi. Additionally, an analysis will be conducted to illustrate why the current state of operations is limited in potential growth, and will also be used to set up the stage for subsequent recommendations. Finally the recommendations will suggest that Talent Drycleaners hire an additional staff member and extend working to 9.5 hours per day (7am to 5:30 pm). The recommendation is made aiming to realize an increase in average drop offs per day (7). The additional working hours and laborer will also yield 94% capacity utilization and will enable an increase of N27,000 to company profit. Having accessibility to an excess amount of profit will help Talent Drycleaners plan for future development of the company and can ultimately allow for the implementation of a dry cleaning school…a desired project of the owner, Patrick Eze.
Background
Talent Drycleaners is a case study issued by Pan-African University which analyses several concepts in service operations management. It depicts the business situation of a man by the name of Patrick Eze, who in