Stress and Burnout

Topics: Stress, Psychology, Burnout Pages: 3 (936 words) Published: September 15, 2010
Running head: BURNOUT: A CHALLENGE TO THE HUMAN SERVICES

Burnout: A Challenge to the Human Services
Roxanne Arballo
BSHS 461 – University of Phoenix

Burnout: A Challenge to the Human Services
Those who work in the Human Services field and nonprofit areas are highly vulnerable to burn out. 2010 provides larger numbers of clientele, forced human service personnel overtime work hours, on-call after hours, and other schedule and work imbalances. World population numbers are escalating as the budget for the health services is on a continual decline. Causes of burnout for the human services professional may be individual, cultural, organizational, supervisory, or from lack of social support. According to Johnson and Stone (1987), burnout “refers to a state of physical, emotional, and mental exhaustion resulting from involvement with people in emotionally demanding situations”. Three major factors of burnout (Maslach, Jackson, & Leiter, 1996) are emotional exhaustion, a feeling of low personal accomplishment with clients, and a sense of depersonalization (a dehumanizing, uncaring attitude toward clients). According to Maslach & Leiter, burnout is the degree of "dislocation between what people are and what they have to do." Effects of burnout might appear in the form of exhaustion, detatchment, and feelings of ineffectiveness. These results might be from the "gradual process of loss during which the mismatch between the needs of the person and the demands of the job grows ever greater." Maslach and Leiter (1997) have summarized these causes into “the categories of work overload, a lack of control, insufficient rewards (from money to joy), a breakdown in community, the absence of fairness (trust, openness, and respect), and conflicting values.” Previously labeled causes of burnout included types of organization, supervision, social support, and culture. More recently, Maslach and Leiter (1997) summarized these causes into the categories of work overload, lack...

References: Cherniss, C. (1980). Professional burnout in human service organizations. New York: Praeger.
Cherniss, C. (1995). Beyond burnout. New York: Routledge.
Johnson, M., & Stone, G.L. (1987). Social workers and burnout: A psychological description.
Journal of Social Science Research, 10 (1), 67-80.
Maslach, C., & Leiter, M. (1997). The truth about burnout: How organizations cause personal
stress and how to get out of it. San Francisco: Jossey-Bass.
Maslach, C., Jackson, S., & Leiter, M. (1996). The Maslach Burnout Inventory Manual (3rd ed.).
Palo Alto, CA: Consulting Psychologists Press.
Van Den Bergh, N. (1995). Employee assistance programs. In R. Edwards (Ed.), The
Encyclopedia of social work (19th ed., pp. 842-849). Washington, DC: NASW Press.
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Stress and Burnout Essay
  • Essay about Workplace Stress and Job Burnout
  • Stress and Burnout Essay
  • Essay about Work-related stress and burnout
  • Mangaing Stress to Prevent Burnout Essay
  • Reducing stress and burnout at the workplace Essay
  • Defining Stress and Burnout Essay
  • Essay on Stress and Burnout on the Job

Become a StudyMode Member

Sign Up - It's Free