# Simulation of Starbucks

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Project Statement 1

Simple Layout of the Starbucks 1

Data Collection and Analysis 1

Inter Arrival Time 3

Service at the Counter 4

Service Time for Barista 1 5

Service Time for Barista 2 6

Observation Table …………………………………………………………………………………………………………………………………….7

Project Statement

Starbucks is the largest coffee house company in the world. They have over 16,000 stores in over 50 countries. We have one of their outlets in our university. We chose to carry out our simulation project on this particular store because it would be ideal to study a system which has a queue at any time during its working hours. It would also help the company in serving their customers more efficiently and quickly, as many have limited time to waste standing in the queue. This would also give us an opportunity to use Arena in simulating the current scenario with certain assumptions, better understand the system by making changes in it and eventually to use some of the skills developed during our graduate course in Industrial Engineering to give suggestions to the company. We would have to study the present scenario like the inter-arrival time, the service time, the time in queue, the number in and the number out, the utilization, etc. and provide a solution to them, which does not involve investing on new resources, but to better utilize their current resources and serve customers quicker.

The coffee shop in our University center has one person handling the billing counter and two for preparing and serving the coffee. Our scope for the project will be to calculate the parameters which describe the functioning of the system. A simple layout of the coffee house is as shown below.

Fig.1: Simple Layout of Starbucks

Data Collection and Analysis

The data collection process essentially involved the following observations

1. Arrival Time of each Customer into the System.

2. Beginning Time for Service at Counter.

3.

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