Service Culture
International Journal of Quality & Reliability Management
Emerald Article: Creating, Maintaining and Reinforcing a Customer Service Culture Richard A. Martin
Article information:
To cite this document: Richard A. Martin, (1992),"Creating, Maintaining and Reinforcing a Customer Service Culture", International Journal of Quality & Reliability Management, Vol. 9 Iss: 1 Permanent link to this document: http://dx.doi.org/10.1108/02656719210007545 Downloaded on: 07-02-2013 Citations: This document has been cited by 2 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 334 times since 2005. *
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Richard A. Martin, (1992),"Creating, Maintaining and Reinforcing a Customer Service Culture", International Journal of Quality & Reliability Management, Vol. 9 Iss: 1 http://dx.doi.org/10.1108/02656719210007545 Richard A. Martin, (1992),"Creating, Maintaining and Reinforcing a Customer Service Culture", International Journal of Quality & Reliability Management, Vol. 9 Iss: 1 http://dx.doi.org/10.1108/02656719210007545 Richard A. Martin, (1992),"Creating, Maintaining and Reinforcing a Customer Service Culture", International Journal of Quality & Reliability Management, Vol. 9 Iss: 1 http://dx.doi.org/10.1108/02656719210007545
Access to this document was granted through an Emerald subscription provided by University of South Australia For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald
Emerald Article: Creating, Maintaining and Reinforcing a Customer Service Culture Richard A. Martin
Article information:
To cite this document: Richard A. Martin, (1992),"Creating, Maintaining and Reinforcing a Customer Service Culture", International Journal of Quality & Reliability Management, Vol. 9 Iss: 1 Permanent link to this document: http://dx.doi.org/10.1108/02656719210007545 Downloaded on: 07-02-2013 Citations: This document has been cited by 2 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 334 times since 2005. *
Users who downloaded this Article also downloaded: *
Richard A. Martin, (1992),"Creating, Maintaining and Reinforcing a Customer Service Culture", International Journal of Quality & Reliability Management, Vol. 9 Iss: 1 http://dx.doi.org/10.1108/02656719210007545 Richard A. Martin, (1992),"Creating, Maintaining and Reinforcing a Customer Service Culture", International Journal of Quality & Reliability Management, Vol. 9 Iss: 1 http://dx.doi.org/10.1108/02656719210007545 Richard A. Martin, (1992),"Creating, Maintaining and Reinforcing a Customer Service Culture", International Journal of Quality & Reliability Management, Vol. 9 Iss: 1 http://dx.doi.org/10.1108/02656719210007545
Access to this document was granted through an Emerald subscription provided by University of South Australia For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald