Report Tour Operation

Topics: Kuala Lumpur, Sultan Abdul Samad Building, Dataran Merdeka Pages: 6 (1708 words) Published: August 23, 2013
Table Of Contents
INTRODUCTION| 2|
WHAT I HAVE LEARNED| 3|
ABOUT THE TRIP| 4|
ABOUT THE PLACE OF INTEREST| 5|
STRENGTH AND WEAKNESS| 13|
CONCLUSION| 14|

INTRODUCTION
Tour Operation is the course that teaches us on what tour is all about and what type of vacation that we can call tour. In this subject also, we can learn how to create our own tour and learning about costing and pricing for each Tour excursion. Instead of learn costing, we also learn the function of tour operator, how to control our customers behavior and the most important thing is how to satisfied our customers and to ensure to provide the unlimited travel experience. As a first project, we are given a task to manage a tour. We are divided into 5 groups that are responsible to handle a tour of the chosen destination.

What I Have Learned In This Tour
On 20th July 2010 around 10.20 a.m. My friends and I was conducting a Memorial Tunku Abdul Rahman Putra. It was our first time organizing a tour and we made a lot of mistakes but we also learned a lot along the way. This is what I have learned during the tour. I learned how to manage a group tour which consist of 35 people. It was hard to get their attention at first but later on during the tour it gets easier as they focused their attention to me. I also learned how to organized a trip with the Memorial Tunku Abdul Rahman organizers. It was easy to deal with them as they were helpful and reliable people. I also gain a lot of new experienced and knowledge about Kuala Lumpur and its interesting places from this tour operation. I also realized that it is not easy to conduct a tour guide and we need a lot of patient and confidence and also a good way to explained to our tourist about a place we going to talk n share. If not they won’t understand and not paying attention to us. Eye contact with the tourist also important to make them concentrate and listened to us. I also build a good rapport with my fellow classmates when we are doing this project. This is because they all give a good co-operation and eagerly to do the trip. Thus, I believe from this trip and this subject I learned how to be a good a tour operator in the same time understand about the great experience we gained when doing a tour operation.

About The Trip
As a first project, we are given a task to manage a tour. We are divided into 5 groups that are responsible to handle a tour of the chosen destination.
The tour project was held at Kuala Lumpur on 20th of July 2010. The tour was participated by 35 students Hospitality and Tourism Management Semester 3 and 2 lecturers which is consist of Madam Munirah and Sir Ridzuan.

The trip is a day trip to Kuala Lumpur and the venue we choses are Istana Negara, National Monument, Dataran Merdeka, Memorial Tunku Abdul Rahman Putra, KL Bird Park, Masjid Negara, and Golden Triangle of Kuala Lumpur. The time that were given to us are from 8am until 5pm on the same day.

“BLAST FROM THE PAST” is a theme that we decide for our project. While visiting historical places while amuse. Kuala Lumpur is a capital city of Malaysia and very popular among visitors and local people, and we believe that not many people really know Kuala Lumpur and it interesting places. By joining this trip we will know Kuala Lumpur have many interesting places for visit and will gain a new experienced and knowledge.

In this tour student also challenge their mind and patience to handle tour participants with different behavior.

About The Place Of Interest
Date : 20th July 2010
Time : 7.00 a.m.
Management And Science University
Around 7a.m in the morning all the participants were assembled at the MSU and having their breakfast before we start our trip to Kuala Lumpur.

Time : 8.00 a.m.
After we had our breakfast at MSU we all embarked our bus and start our trip to Kuala Lumpur city and the 1st place we went is Istana Negara.

Istana Negara
Time : 9.00 a.m.
The first tour...
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