King’s College, London
Discrimination against lesbians and gays is common in the workplace. Sole proprietors, managing partners, and corporate personnel officers can and often do make hiring, promoting, and firing decisions based on an individual’s real or perceived sexual orientation. Lesbian and gay job applicants are turned down and lesbian and gay employees are passed over for promotion or even fired by employers who view homosexuality as somehow detrimental to job performance or harmful to the company’s public profile. Such discrimination frequently results from the personal biases of individual decision makers. It is rarely written into company policy and thus is difficult to trace. However, in January 1991, Cracker Barrel Old Country Store, Inc., a chain of family restaurants, became the first and only major American corporation in recent memory to expressly prohibit the employment of lesbians and gays in its operating units. A nationally publicized boycott followed, with demonstrations in dozens of cities and towns. The controversy would not be resolved until a decade later. In the interim, Cracker Barrel would also face several charges of racism from both its employees and customers—suggesting that corporate bias against one cultural group may prove a useful predictor of bias against others.
THE COMPANY: A BRIEF HISTORY OF CRACKER BARREL
Dan Evins founded Cracker Barrel in 1969 in his hometown of Lebanon, Tennessee, 40 miles east of Nashville. Evins, a 34-year-old ex-Marine sergeant and oil jobber, decided to take advantage of the traffic on the nearby interstate highway and open a gas station with a restaurant and gift shop. Specializing in down-home cooking at low prices, the restaurant was immediately profitable.
Evins began building Cracker Barrel stores throughout the region, gradually phasing out gasoline sales. By 1974, he owned a dozen restaurants. Within five