QSEN KSAS Competencies
PATIENT-CENTERED CARE
Definition: Recognize the patient or designee as the source of control and full partner in providing compassionate and coordinated care based on respect for patient’s preferences, values, and needs.
Knowledge
Integrate understanding of multiple dimensions of patient centered care: Skills
Attitudes
Elicit patient values,
Value seeing health care
preferences and expressed
situations “through patients’
needs as part
eyes”
patient/family/community
Respect and encourage
of clinicalinterview, preferences, values coordination and integration of care implementation of care
information, communication, and
values, preferences and
education
physical comfort and emotional
support involvement of family and friends
planand evaluation of care
individual expression of patient
Communicate patient values, expressed needs preferences and expressed
Value the patient’s expertise
needs to other members
with own health and symptoms
transition and continuity
of health care team
Seek learning opportunities
Describe how diverse cultural,
Provide patient-centered care with patients who represent all
ethnic and social backgrounds
with sensitivity and respect
aspects of human diversity
function as sources of patient,
for the diversity of human
Recognize personally held
family, and community values
experience
attitudes about working with patients from different ethnic, cultural and social backgrounds Willingly support patientcentered care for individuals and groups whose values differ from own
Demonstrate comprehensive
Assess presence and extent
Recognize personally
understanding of the concepts
of pain and suffering
held values and beliefs about
of pain and suffering, including
Assess levels of physical and the management of pain or
physiologic models of pain and
emotional comfort
suffering
comfort.
Elicit expectations of patient
Appreciate the role of the nurse
& family forrelief of pain,
in relief of
Definition: Recognize the patient or designee as the source of control and full partner in providing compassionate and coordinated care based on respect for patient’s preferences, values, and needs.
Knowledge
Integrate understanding of multiple dimensions of patient centered care: Skills
Attitudes
Elicit patient values,
Value seeing health care
preferences and expressed
situations “through patients’
needs as part
eyes”
patient/family/community
Respect and encourage
of clinicalinterview, preferences, values coordination and integration of care implementation of care
information, communication, and
values, preferences and
education
physical comfort and emotional
support involvement of family and friends
planand evaluation of care
individual expression of patient
Communicate patient values, expressed needs preferences and expressed
Value the patient’s expertise
needs to other members
with own health and symptoms
transition and continuity
of health care team
Seek learning opportunities
Describe how diverse cultural,
Provide patient-centered care with patients who represent all
ethnic and social backgrounds
with sensitivity and respect
aspects of human diversity
function as sources of patient,
for the diversity of human
Recognize personally held
family, and community values
experience
attitudes about working with patients from different ethnic, cultural and social backgrounds Willingly support patientcentered care for individuals and groups whose values differ from own
Demonstrate comprehensive
Assess presence and extent
Recognize personally
understanding of the concepts
of pain and suffering
held values and beliefs about
of pain and suffering, including
Assess levels of physical and the management of pain or
physiologic models of pain and
emotional comfort
suffering
comfort.
Elicit expectations of patient
Appreciate the role of the nurse
& family forrelief of pain,
in relief of
References: 1 Institute of Medicine. Health professions education: A bridge to quality. Washington DC: National Academies Press; 2003. 2 Cronenwett, L., Sherwood, G., Barnsteiner J., Disch, J., Johnson, J., Mitchell, P., Sullivan, D., Warren, J. (2007). Quality and safety education for nurses. Nursing Outlook, 55(3)122-131.