Promote effective communication for and about individuals

Topics: Communication, Patient, Graphic communication Pages: 7 (2297 words) Published: April 18, 2007
Promote effective communication for and about individualsExercise HSC031A) What are the legal requirements on equality, diversity, discrimination and rights, relating to: individuals language and communication preferences?Equal treatment for language and communication.

When completing records?As I work within the NHS, the ICU follows the National Institute for Clinical Excellence Equal Opportunities (2000) policy it states that“It is the policy of the Institute to work towards ensuring that no recipient of its services, present or future employee or job applicant receives less favourable treatment on the grounds of:- age, colour, creed, disability, ethnic origin, marital status, nationality, race, religion, sex, sexual orientation, social status, trade union membership” (NICE 2000)This affects communication as it states that we must do everything in our power to provide equal service levels to everyone. For example if a patient speaks a foreign language, there is a communication barrier, so we must provide any information to them in their native language, whether that be through an interpreter or translated leaflets.

The trust recognises that promotion and regular communication of the policy is important to ensure that individuals understand their commitment to equal opportunity and are aware of their own responsibility regarding equal opportunities and know how to raise concerns or make complaints and are confident that these will be handled effectively.

E) What is the code of practice and standards and guidance relevant to your role, responsibilities and accountability, and duties of others when communicating difficult, complex and sensitive issues and reporting and recording?As a health care assistant the official code of practice and standard that I should follow and understand are laid down by the General Social Care Council in the Codes of practice: for social care workers and employers (2002) this covers most of the core standards which as a care worker I must follow. But I am also under the guidelines set down by the Nursing and Midwifery Council (NMC 2005). To ensure that I gain the trust of my patients, I should recognise them as equal partners, use language that is familiar to them and make sure that they understand the information you are giving.

As far as record keeping goes, I should make sure that any records I make must be clear, legible and accessible to the patient or client, as outlined by the NMC’s document Standards for Records and Record Keeping (NMC 89346) and under the terms of the Data Protection Act (1984) and the Access to Health Records Act (1990).

Both these documents state that all communication about patients whether written or verbal are completely confidential.

F) Where can you seek advice from regarding an individuals communication and language needs, wishes and preferences?When a patient has communication and language needs the first person I would ask would be the patient, to access for myself the communication needs. I would then look at the patients notes and finally I would ask the staff nurse looking after the patient or the district nurse if they are in the community. If I still need more advice or there are still communication difficulties, I could refer the patient to the speech and language therapy department. If the difficulty is a language barrier I could try to contact a language and interpretation service. It is vital to understand that wherever possible the patient’s wishes should take priority in the decision taking over communication needs.

G) How can you and were can you access information and support to update your knowledge and gain further assistance to meet the individuals communication needs.

There are several places that you can access information to update your knowledge both on a personal level and on an individual client basis. You can update your communication knowledge by keeping up to date with all the guidelines surrounding...
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