Unit 4 Health And Social Care Case Study
Develop Procedures and Practice to Respond to Concerns and Complaints.
In the care profession there are regulatory requirements and codes of practice that must be adhered to. There is guidance for all aspects of the profession including how to manage complaints and concerns.
In my area of work as a nurse and Manager at Carson House it is imperative that the staff and I adhere to the complaints policy.
The Care Quality commission is the regulator of Health and Adult Social Care in England. The CQC have provided different Outcomes that they expect all health and Social Care establishments to adhere to. Outcome 17 provides guidance on Complaints.
At Carson House the guidance is used to ensure compliance with CQC and as a manager I am aware of the importance of compliance to ensure quality and effective care delivery at all times.
Looking at the guidelines and outcomes produced by CQC as the regulatory body,
I as a Manager am confident that Carson House policy and procedure on how to manage complaints and concerns is what is …show more content…
http://bit.ly/aQLuz: March 22 2011.)
National Information Governance Board for Health and Social Care (2010) NHS Care Record Guarantee.
National Patient Safety Agency (2009) Being Open: Communicating Patient Safety Incidents with Patients, Their Families and Carers. March 22 2011.)
Nursing and Midwifery Council (2010b) Raising and Escalating Concerns. March 22 2011.)
Parliamentary and Health Service Ombudsman (2010) Listening and Learning: The Ombudsman’s Review of Complaint Handling by the NHS in England March 22 2011.)
Royal College of Nursing (2009) RCN Launches Phone Line to Support Whistleblowing Nurses. March 22 2011.)
Lyndsey Paterson
Home Manager , Carson
In the care profession there are regulatory requirements and codes of practice that must be adhered to. There is guidance for all aspects of the profession including how to manage complaints and concerns.
In my area of work as a nurse and Manager at Carson House it is imperative that the staff and I adhere to the complaints policy.
The Care Quality commission is the regulator of Health and Adult Social Care in England. The CQC have provided different Outcomes that they expect all health and Social Care establishments to adhere to. Outcome 17 provides guidance on Complaints.
At Carson House the guidance is used to ensure compliance with CQC and as a manager I am aware of the importance of compliance to ensure quality and effective care delivery at all times.
Looking at the guidelines and outcomes produced by CQC as the regulatory body,
I as a Manager am confident that Carson House policy and procedure on how to manage complaints and concerns is what is …show more content…
http://bit.ly/aQLuz: March 22 2011.)
National Information Governance Board for Health and Social Care (2010) NHS Care Record Guarantee.
National Patient Safety Agency (2009) Being Open: Communicating Patient Safety Incidents with Patients, Their Families and Carers. March 22 2011.)
Nursing and Midwifery Council (2010b) Raising and Escalating Concerns. March 22 2011.)
Parliamentary and Health Service Ombudsman (2010) Listening and Learning: The Ombudsman’s Review of Complaint Handling by the NHS in England March 22 2011.)
Royal College of Nursing (2009) RCN Launches Phone Line to Support Whistleblowing Nurses. March 22 2011.)
Lyndsey Paterson
Home Manager , Carson