Organizational Behavior Chapter 14 Quiz

Topics: Negotiation, Problem solving, Dispute resolution Pages: 3 (372 words) Published: November 16, 2014
Chapter 14
Read chapter 14 (“Conflict and Negotiation”) in your e-text, answer these questions, and watch the chapter 14 quiz video for course mentor clarification. 1. According to the interactionist view, ________ conflicts support the goals of the group and improve its performance. a) formal

b) informal
c) functional
d) evaluative
e) reactive
Answer:
2. For process conflict to be productive, it must be ________. a) kept high
b) kept low
c) kept at moderate-to-high levels
d) kept at moderate levels
e) subject to managerial control
Answer:
3. The ________ view of conflict focuses on productive resolution of conflicts. a) interactionist
b) transactional
c) managed
d) rational
e) traditional
Answer:
4. Stage II of the conflict process deals with the conflict being ________. a) perceived and felt
b) apparent and experienced
c) expressed and resolved
d) analyzed
e) internalized
Answer:
5. Luke's cubicle neighbor Leia, though an understanding and great co-worker, talks loudly on the phone. Luke gets annoyed every time Leia's phone rings, but he has decided it's simply not worth the trouble to talk to her about it. Luke's conflict-handling intention is called ________. a) competing

b) avoiding
c) accommodating
d) compromising
e) collaborating
Answer:
6. Which of the following is a conflict-stimulation technique? a) expansion of resources
b) compromise
c) bringing in outsiders
d) exercising authoritative command
e) problem solving
Answer:
7. Conflict is dysfunctional when it ________.
a) provides a medium to release tension
b) reduces group cohesiveness
c) fosters an environment of self-evaluation
d) provides a means for expressing frustration
e) leads to change
Answer:
8. As both sides agree that they are competing over a fixed amount of resources, each side feels that what one side wins, the other loses. Based on this information, we can say that the two sides are engaged in ________. a)...
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