Operations management

Topics: Management, Quality management, Quality assurance Pages: 6 (1411 words) Published: September 21, 2014
What Is the Definition of Quality Management? Basically Quality management is a process of making sure that the product or service meets a certain quality, specification or standards. In the approach towards Quality Management there are many things that need to be considered. Consideration such as management activities and functions. The same consideration is involved in determination of quality policy and its implementation through means such as quality planning, quality assurance and quality control. One of the most effective ways to measure and enhance quality control is to implement a process known as Total Quality Management.

Total Quality Management (TQM) is a management approach in an organization which has various guidelines and techniques to meet the customer requirements. TQM is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, structures, and systems.

Contents :
Step 1 – Customer focus
Understanding the changing current and future needs of the customers and satisfying them in a cost effective manner. Organizations depend on their customers and therefore meeting the customer requirements and strive to exceed customer expectations is essential. Researching and understanding customer needs and expectations leads to an increased revenue through improved customer loyalty leading to repeat business and market share obtained through flexible and fast responses to market opportunities. Measuring customer satisfaction and acting on the results is required, therefore increasing the effectiveness in the use of the organization’s resources to enhance customer satisfaction. Systematically managing customer relationships and ensuring a balanced approach between satisfying customers and the organization. This can be done by ensuring that the objectives of the organization are linked to customer needs and expectations

Step 2 – Leadership
Leaders establish unity of purpose and direction for the organization. Instituting leadership in place of mere supervision so that every individual performs in the best possible manner to improve quality and productivity, thereby continually reducing total cost. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives. To enhanced commitment and direct involvement of highest-level executives in ways an activities are evaluated so that it is aligned and implemented in a unified way Basically leaders function is setting challenging goals, creating and sustaining shared values, fairness and ethical role models at all levels of the organization and targets and most importantly is establishing a clear vision of the organization’s future.

Step 3 – Involvement of people
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit. To motivated and instill commitment to people who understand the importance of their contribution and role in the organization. Realization to transformation of an organization means fundamental changes in basic beliefs and practices and that this transformation is everyone's job. With these realization, the people involved can evaluate their performance against their personal goals and objectives. A proactive people will actively seeking opportunities to enhance their competence, knowledge and experience in order to increase their performance. But working in an organization the people must also understand the importance of sharing knowledge and experience. When people in the organization can freely discuss and talk openly about problem, people are eager to participate in and contribute to continuous improvement. Knowing that they are accountable for their own performance...
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