Managerial Role

Topics: Management, Employment, Customer service Pages: 6 (2182 words) Published: April 18, 2013
Mangers are the building blocks of an organisation. They are the first persons to be answerable for every good and bad that happened in any organisation. Their job is to look after many things that are happening in an organisation and maintain the path of an organisation smooth and competitive with less hurdles and disturbances. In order to achieve this, managers have to work both physically and mentally in many areas and they even have to make their employees to work properly and effectively to attain the goals of an organisation. Even though the employees are the prime workers in any organisations managers have to manage their employees and even he has to manage the external atmosphere at and around the organisation to run the organisation in an admirable path and their by achieving the predetermined goals. Here I would like to present the manager’s job in an organisation with an example of an interview and with my research work. I took an interview from a manager of software Solutions Company a small scale information technology based company in Australia. while interviewing him we come across some of the important qualities of a manager According to him a manager should have a good academic qualifications like a bachelor’s degree and a master’s degree in any of the administrative fields, unless and until if a manager have a good academics he may not be able to solve academic problems in his company. He should also have good communicative skills and interactive skills, marketing ability, managing the customers and a good personality. R.W. Griffin defines manager as a person who first of all is responsible for realization of management process. In particular manager is “the person, that makes plans and decisions, organizes, supervises and controls human, finance and information resources” (Griffin 2000). I totally agree to the above statements as they said a manager should have a good academic qualification and he even should have a good personality to operate all the above mentioned functions. Unless a manager possesses them he/she can’t keep his company in a better position. He also stated that he has to interact with many people in his day to day life as his company is an IT based company deals with the problems in the technological aspects in hardware and software. He should have proper capability to face many new customers in his day to day life and to a lot his employees for the solution of the customers’ problem. He should attend the customer in his own office or at other private places in favour of customers’ flexibility. He has to take care of his employees, the resources he is utilizing, the marketing staff, more important the customers who are their bread and butter. Doing this he has to keep an eye on the technical advances in his field and on his competitors. So here I understand that managers’ job is much crucial job in any company and he has to be in up-to-date at things that are happening at and around his company. Many managers attain success by coordinating his/her employee effect, in turn obtaining success to the organisation. He states that in his list of people he has to interact in his everyday life the customers are his prime concern because they the main source of the companies’ income unless a customer satisfied with the employees work, he would not pay the amount. So in this relation I came to know that there exists a mutual benefit relationship between the customer and the company hence it is a good example for reciprocal relationship. “The needs to better understand customer behaviour and the interest of many managers to focus on those customers who can deliver long-term profits have changed how marketers view the world” (Russell S. Winer). The author says that consumers can change the performance of a market and the running style of an organisation hence a good manager should always keep his eye on such type of consumers.

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References: 1. Bryson.j.m “A strategic planning procedure for profit and non profit organisations” long range planning vol 21 no1 pp73 to 81, 1988 printed in Great Britain retrieved on 13/06/2012 from
2. Bucki.j “Supplier Relationship Management (SRM”) – Definition retrieved on 13/06/2012 from
3. CIEŚLIŃSKA.K(2007) “The basic roles of a manager in a business organisation” retrieved on 14/04/2012 from
4. Daft, R. L. (2012), Management: 10th Edition. Ohio, USA: South-Western p.g 281
5. kathuria.M(2008) “Three ways to build a successful manager-employee relationship” June 23 2008 retrieved on 13/06/2012 from
6. Winer.R.S(2001) “A Framework for Customer Relationship Management” California management review vol.43,no.4 retrieved on 13/04/2012 from
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